Ecosystem Application

Itential ServiceNow App

Rapidly deliver network infrastructure service requests with automated cloud-like efficiency.

Your Challenges

IT organizations are constantly pushed to deliver on-premises infrastructure more efficiently to provide a more cloud-like experience to their users. To accomplish this, network teams must provide IT service management platforms, like ServiceNow, with the ability for its users to run infrastructure automations, which will reduce the time to complete new requests and rapidly deliver services to end users.
Stuck in Tickets? Integrate ServiceNow + Itential

For this integration to occur, network teams must work closely with ServiceNow administrators and developers, who are frequently backlogged with high priority projects, incurring delays of weeks or months to get started.

Network teams lack the access and ability to integrate automations into ServiceNow, requiring involvement from the ServiceNow team.
Complex integration process requires multiple meetings and custom programming, taking weeks to complete.
ServiceNow developers are typically a small team with a large backlog of projects, taking months to deliver projects.
New automations and changes to existing ones will require additional process with developers and more custom code, repeating the cycle.

Deliver Turnkey Network Automations from the ServiceNow Platform

With the Itential ServiceNow application, IT organizations can present network and infrastructure automations into the ServiceNow Platform, allowing users to run these automations to complete IT service requests and deliver infrastructure service request with cloud-like efficiency.

Codeless integration that allows ServiceNow users to run network and infrastructure automations published in the Itential Automation Platform.
Dynamic discovery within ServiceNow of newly published automations in the Itential Automation Platform.
Simplifies the process to scale the use of infrastructure automations to any ServiceNow user.
Provides a concise way to deliver self-service and end-to-end automation, reducing manual ticket churns.

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How the Itential ServiceNow App Works

The Itential ServiceNow application can be installed and configured in minutes, without requiring the assistance of application developers to write custom code. After installation, network and infrastructure automations that are published in the Itential Automation Platform can be made available to specified ServiceNow users, allowing them to run the appropriate automations to complete IT request more quickly. As network and infrastructure teams publish more self-service automations, they are immediately identified by the ServiceNow platform through the application, where ServiceNow users can access and run them to complete more work in less time.
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Itential ServiceNow App Features

The Itential ServiceNow application is a critical component for every IT organization looking to become more efficient through their investment in the ServiceNow platform. By delivering a simplified, streamlined solution that brings network and infrastructure automations into the ServiceNow platform, Itential helps enterprises deliver infrastructure changes more efficiently.
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For Network Engineers & Automation Engineers

Reduce the backlog of network changes generated by IT requests.
Eliminate time-consuming process of maintaining integration with ServiceNow.
More time to create, test, and publish network automations for new IT process requests.

For ServiceNow Admins & Developers

Increase the efficiency of ServiceNow users by reducing complex IT request processes.
Simplify installation and eliminate custom development of integration code.
Administrate control over which ServiceNow users can utilize which automations.