Scale Automation Across Your Organization Through Self-Service Network Automation
Itential’s Operations Manager provides a unified view for managing automations and delivering self-service consumption for IT teams.
- Single view of management for all your organization’s automations.
- Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
- Execute automations in response to notifications for closed-loop, event-driven processes.
- Safely integrate into self-service portals through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
- Ability for end users to run automations directly from IT systems such as ServiceNow and more.
Visually Manage All Automations in a Single View
Centralized Automation Management
Single view of management for all your organization’s automations.
Visual Rendering of Workflows
During execution, the visual rendering of a workflow is selected based on its type, providing support for new and previous generations.
Automation Execution Visualizations
Visualize in real-time, automations as they run, are paused or canceled.
Job execution will highlight status updates as each task executes, making easy to identify the overall path and execution status of each task in Operations Manager.
Granular visibility into each automation’s task status, input, and output.
Complete history of every completed Job, execution details such as time, data, payloads, and status.
Scale Automation Usage Across the Organization
Securely Share Automations
Implement RBAC capabilities and integrate with AAA systems, logging all actions executed, providing secure access to publish and share automations and allowing the right people with the right access.
Schedule automations to run at pre-determined days and times for processes like compliance and auditing.
Define APIs for automations to integrate with external systems for self-service.
Closed-Loop, Event-Driven Automations
Execute automations in response to notifications for closed-loop, event-driven process.
Integrate with Self-Service Catalogs
Safely integrate into self-service catalogs through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
Watch the Demo
Almost immediately after working with Itential, we started to realize the true value of delivering services the same day without having to go through a reskilling process. We chose Itential because our environment is truly hybrid and their platform works best with both worlds.
Insights to Iterate & Improve Automations for Maximum Impact
Performance Data & Utilization
Refine and optimize use cases based on performance data and utilization.
Reporting & Analysis
Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
Average Execution Time
Determine average execution time for each task and for the entire workflow.
Identify areas of improvement for more efficient automation across use cases.
Discover performance bottlenecks between systems.
Measure Automation ROI
Compare time-to-complete before and after automation.
Automation Value & Savings
Understand value that each use case provides with time savings calculations.
Access historical metrics to determine automation value over time.
Automation Run & Total Times
View average run times and total times run for each automation.
Frequently Asked Questions
How do you publish an automation?
Once a workflow has been created and tested in Automation Studio, you can publish the workflow as an automation in Itential’s Operations Manager. Publishing an automation is a simple process of selecting the workflow, assigning a name, and determining the trigger method you wish to use to run the published automation.
Can you create a self-service portal for automations?
Self-service is automatically available for automations that you publish using a manual trigger method. This method allows a user to select the automation from a list that they have access to in Operations Manager.
For self-service portals outside of IAP, an automation can be published with an API trigger which allows you to define an API endpoint to associate with the automation. This API endpoint can be used with any external system to run the automation, with proper access and providing the appropriate data payload.
Itential also publishes platform specific apps that can be installed in other platforms to streamline the integration of that platform into Itential. For example, Itential’s app for ServiceNow is a certified application that a ServiceNow admin can download and install from the ServiceNow App Store. Once installed, it can integrate with any Itential Automation Platform instance in minutes, and present a unified view of automations that can be run by an defined ServiceNow user.
Can automations run from an API?
Yes, an Itential automation can be associated with an API endpoint when it is published in Operations Manager.
Can automations be scheduled?
Yes, Itential supports scheduling an automation so it can be run automatically at a time in the future, and it can be defined to run on a recurring schedule as well.