With the Itential App for ServiceNow, network teams using Itential can build network automations and publish them to be used in ServiceNow, without the need for custom code. That means service requests can be fulfilled more quickly, without manual back-and-forth between network and ServiceNow teams. When an Itential Automation Platform instance is integrated with your ServiceNow environment, ServiceNow dynamically discovers published workflows so that users can easily run them right from a self-service interface in ServiceNow.
In this demo, Rich Martin explains the basics of using the App’s capabilities and shows how to integrate an Itential instance with ServiceNow. You’ll learn:
- How to integrate an Itential instance with your ServiceNow environment by inputting a name, hostname and url, authentication method, and role.
- How to run dynamically discovered network automations from the ServiceNow platform.
- The benefits of using the Itential App to integrate network automation with ServiceNow.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Overview of Demo
00:17 How to Integrate Itential Instances with ServiceNow
00:36 Running Published Itential Network Automations from within ServiceNow
01:38 Benefits of Integrating Network Automation with ServiceNow
