Itential’s No-Code Integration with ServiceNow
Network practitioners are now spending a considerable amount of time in ITSM systems, like ServiceNow, managing tickets instead of focusing on network-related work. Itential provides a no-code approach to integrating ServiceNow and automating the ticket management process as steps in a network automation workflow. Itential provides pre-built integrations to any IT System, including ServiceNow as well as the ability to auto-generate your own custom integration within minutes by using published API documentation and Itential’s Adapter Builder.
Once ServiceNow is integrated into the Itential Automation Platform, every API call is available to drag-and-drop into automation workflows. Easily onboard production and development versions of ServiceNow in the same platform so teams can quickly adapt existing automations for use with new versions and stay ahead of upcoming changes.
ServiceNow + Itential Network Automation Use Cases
Itential supports a wide range of use cases for customers looking to integrate with and leverage ServiceNow for change management, CMDB, and self-service network automation.
Automated End-to-End Network Change Management
By incorporating network automations with common ServiceNow tasks that would normally require a manual “swivel-chair” and “copy and paste” process, network automations can easily open a change request ticket, update the ticket at every stage of the network change process, and close the ticket when it is complete.
- Open new change request tickets as a single step in every automation.
- Automate ticket updates in real-time to provide complete change documentation.
- Close tickets and notify teams of status after automation has completed.
Self-Service Catalog Entries for Running Network Automations
Integrate Itential with ServiceNow at the API level so that NetOps, DevOps, and application teams can work together to provide ServiceNow self-service catalog entries that run Itential automations for network requests.
- Securely publish network automations to operate with ServiceNow self-service catalogs.
- Enable different automations to run in response to state changes in a ticket.
- Ensure that data provided to an automation is validated using a JSON Schema to reduce human error.
Use ServiceNow CMDB as a Network Inventory Source of Truth for Network Automation
Integrate Itential automations with ServiceNow using APIs to create a new inventory table and populate it with details from the live network, which creates the opportunity to utilize ServiceNow as a source of truth for network inventory.
- Create automations that can query network devices and services in real-time to update ServiceNow inventory tables.
- Implement ServiceNow inventories to query for data needed by network automations.
- Build robust pre-check and post-check processes that include ServiceNow inventory along with other network applications to verify network changes.
Explore Itential’s Pre-Built Collection for ServiceNow
Itential’s Integrated Approach to Network Automation & Orchestration
The Itential Automation Platform is engineered to integrate quickly with any network and IT system that your organization has adopted today, and tomorrow. Itential can automate all types of networks, from traditional CLI-based network devices to more modern networking solutions that use API-driven dashboards and even cloud-native network services. By supporting both networks and IT systems, an automation workflow can be built to automate more than just changes to network devices, they can include gathering data from an IPAM, opening and updating tickets in ServiceNow, and notifying team members in real time with updates in Slack. Supporting the automation of the entire end-to-end process, from ticket creation to ticket closure, allows network teams to spend more time focusing on the network.
Explore Itential’s Integration Capabilities
No-Code Rapid integration with Any IT or Network System
Itential’s rapid integration capabilities eliminate costly integration efforts and enable new, more robust orchestration flows.
100+ Integrations & Growing
Itential has the most comprehensive integration library on the planet and its growing.
Build Your Own Integration
Have custom or homegrown systems? No problem, easily build your own integration with Itential’s no-code adapter builder in minutes.