Achieve Your Automation Goals & Accelerate Time to Value

The Itential Customer Success team is here to help you get the most out of our SaaS platform and maximize your automation journey for scale.

Success Pillars for Our SaaS Customers

At Itential, we are passionate about our customer’s journey to value and automation success. Our best-in-class customer success team ensures a world-class customer experience from onboarding to adoption to scale of our SaaS platform.


We educate, guide, and enable your teams to deploy and operationalize our SaaS platform according to proven best practices to ensure automation goes beyond process and transforms company mindset for execution.


With tailored customer support portals and interactive video troubleshooting; Itential SaaS Platform Support backs network operations teams around the globe with software support and triage for automation needs, integration needs, and routine maintenance. The support you need is ready for those crucial moments as a network engineer.


We help you deliver against your top use cases, and ensure our SaaS platform is used properly to drive rapid ROI for your team’s automation and orchestration revolution. We will walk with you each step of the way to be sure adoption is quickly achieved from our planned Customer Success sessions.

Value Attainment

We connect product usage to business need and value-based outcomes to ensure you achieve measurable value. Our Customer Success Managers will architect the enablement journey with you for strategic value attainment and measurable results.

What Comes with Itential’s Customer Success Program

Itential provides customers with a consistent and simplified way of partnering with Itential to accelerate enablement and fully leverage the SaaS-based Itential Automation Platform for their business objectives. To do this, Customer Success systematically ensures that customers are maximizing Itential’s capabilities and accomplishing their automation and orchestration goals.

*At this current time, the Customer Success Program is only available for SaaS customers.

  • Regular engagement with customers on training, product releases, and general support.
  • Tailored CS Staff knowledge and understanding of what the customer is trying to accomplish for enhanced business value.
  • Enablement journey management to enrich education and use of the platform.
  • Partnership oriented engagement centered around trust and support from CS staff training.
  • Equipping our customers to solve new, unimagined problems with our software.

Ready to get started?

We’re here when you need us to help drive value and support for your automation initiatives.
Reach out to our team via the button below or contact your Account Manager directly.

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