Itential Platform Pricing & Packaging

Itential Pricing

One platform for agentic network and infrastructure operations. Priced to scale with your program, never by device.

Request Pricing Explore the Tiers

Why Our Pricing Is Different

Pricing That Scales With Your Adoption

No Device or Node Pricing

Priced by how far you scale automation, not the size of your network. Never by device or node.

FlowAI in Every Tier

FlowAI is the core product, not a paid add-on. Every tier is agentic from day one.

Unlimited Users

No per-seat math. Bring the whole operations team. Pricing never depends on headcount.

Scale on the Same Platform

Begin with agents and grow into full orchestration. No re-platforming, no migration.

Package Tiers

Itential Cloud Platform Tiers

Start where your automation program is today and grow on the same platform, with each tier building on the capabilities of the last.

ESSENTIALS

Getting started with agents, fast.

5,000 agent runs / month

LLM: customer or Itential-provided

Includes:

FlowAI
Operations Manager
Work Center
Itential Gateway
ServiceNow App
Spec-Driven Development
Itential Marketplace
Security & Governance SSO, secrets management, RBAC and GBAC, approval gates, and immutable audit trails. SOC 2 Type II.
8×5 Support
Customer Success
Itential Academy

Talk to Sales

COMPLIANCE

Enforcing compliance across your infrastructure.

10,000 agent runs / month

LLM: customer or Itential-provided

Everything in Essentials, Plus:

Configuration Manager
2X the Monthly Agent Runs

Talk to Sales

SCALE

Orchestrating deterministic workflows at scale.

Unlimited agent runs

LLM: customer-supplied

Everything in Compliance, plus:

Workflow Studio
Workflow Engine 10 tasks/sec started. No token charges.
Insights
24×7×365 P1 Support

Talk to Sales

ENTERPRISE

Orchestrating the full resource lifecycle.

Unlimited agent runs

LLM: customer-supplied

Everything in Scale, plus:

Lifecycle Manager
Higher Workflow Engine Throughput 50 tasks/sec started. No token charges.
HA Architecture, 99.9% SLA
Custom VPN Connectivity

Talk to Sales

CUSTOM

Architected to your exact requirements.

Tailored to you

LLM: customer-supplied

Everything in Enterprise, plus:

Workflow Engine with No Throughput Limit
Bespoke Performance SLAs
Architecture Designed Around Your Operations

Talk to Sales

Side by Side

Compare The Tiers

The FlowAI agentic core comes standard in every tier. What changes as you scale is agent runs, throughput, orchestration, and architecture.

Platform Core

FlowAI Build reasoning agents that execute through governed pathways.

✓

Monthly Agent Runs Agent sessions included each month.

5,000

10,000

Unlimited

LLM Provider Bring your own model, or use Itential's

Customer or Itential

Customer-Supplied

Operations Manager Launch, run, and monitor automation without developer access.

✓

Work Center Handle approvals and inputs when agents & workflows needs a human.

✓

Itential Gateway The execution engine that runs automation against your infrastructure.

✓

ServiceNow App Run governed Itential actions directly from ServiceNow.

✓

Spec-Driven Development Builder skills for AI-assisted FlowAgent & workflow generation.

✓

Itential Marketplace Open-source library of API integrations, pre-built skills, agents, & workflows, or contribute your own.

Unlimited

Security & Governance One governance model for every action, human, workflow, or agent.

✓

Compliance & Orchestration

Configuration Manager Keep every configuration compliant and free of drift.

—

✓

Workflow Studio Design & test workflows in a visual, low-code canvas.

—

✓

Workflow Engine Execute deterministic workflows at high speed & scale.

—

10 tasks/sec started

50 tasks/sec started

No limit

Insights Measure FlowAgent & workflow activity, performance, and ROI.

—

✓

Lifecycle Manager Orchestrate stateful change across the resource lifecycle.

—

✓

Architecture & Support

High Availability Architecture Run mission-critical workflows without downtime.

—

✓

Custom VPN Connectivity Connect privately into regulated environments.

—

✓

Support Level Coverage window & priority response commitment.

8×5

24×7×365 P1

Customer Success Dedicated Customer Success Manager

✓

Itential Academy Self-paced courses and hands-on labs to build real platform expertise.

✓

On-Prem

Prefer to run Itential on-premises?

FlowAI is available as an add-on for on-prem deployments, licensed per production server, with no monthly run limit. Bring agentic operations to your existing environment.

Talk to Us about On-Prem

No specialized coding.

Describe the process in plain English and FlowAI starts building. The skill barrier that stalls most automation programs is gone.

Workshops, not multi-week POCs.

Prove value in a hands-on session, not a drawn-out proof of concept.

Transition Agents to Workflows without the rebuild.

Spec-Driven Development turns a proven agent session into a deterministic workflow automatically.

Time to Value

Your First Agent Runs in Hours, Not Weeks

Traditional automation means weeks of scripting and integration before anything runs. Reasoning removes that overhead. If you can describe the process in plain language, FlowAI can start building the agent, and it is built for the network engineers and operators who run the infrastructure, not just developers.

Hours
to your first functioning agent.
Days, not months
to a production-ready deployment.

The question was never whether AI could help, it was whether we could trust it in production. Itential FlowAI answered that. Our teams were building production-ready agents in minutes, within the same governance and access controls we already rely on.

Greg Freeman

VP Network & Customer Transformation, Lumen

AWS Marketplace

Already Committed to AWS? Put It to Work.

Procure Itential directly through AWS Marketplace and apply it to your committed AWS spend.

View in AWS Marketplace

Questions, Answered

Frequently Asked Questions

–+

By tier, not by device. Each tier is a fixed subscription that bundles applications, usage limits, and enterprise capabilities into one number. There are no add-on SKUs and no license quantities. Your tier is set by how far you scale the platform, measured by monthly FlowAgent runs and Workflow Engine throughput.

–+

No. There is no device licensing, no application licensing, no server licensing, and no per-seat pricing. Users are always unlimited. Pricing scales with adoption, not with the size of your network.

–+

Each time an agent runs, it creates a session. The session captures one full instance of the agent executing its instructions, including all reasoning and tool usage, ending in a result. Monthly agent runs are counted per session.

–+

Agents combine LLM reasoning with governed tools to solve a goal described in natural language. They are flexible and fast to build, and they consume LLM tokens when they run. The Workflow Engine is deterministic: it executes pre-defined logic exactly the same way every time, runs from 10x to 1,000x faster than an agent, and carries no per-run token cost. Many teams prototype with FlowAgents, then convert proven processes into workflows using Spec-Driven Development.

–+

It is the rate at which the Workflow Engine starts new tasks, not a cap on how many can run at once. Higher throughput matters most when a large volume of changes has to execute inside a fixed window, like an overnight maintenance window. Scale runs at 10 tasks per second, Enterprise unlocks 50 tasks per second, and Custom is configured with no fixed limit.

–+

You move up to the next tier. We do not sell additional agent runs on top of a tier, because the tier structure is designed to track your adoption as your program grows.

–+

With a customer-provided LLM, you configure a compatible provider on an account you control and pay for, such as Anthropic, OpenAI, Google, Mistral, Ollama, Azure OpenAI, or AWS Bedrock. With the Itential-provided option, available on Essentials and Compliance, Itential includes the LLM (Anthropic) as a turnkey part of the subscription. Scale, Enterprise, and Custom require a customer-provided LLM.

–+

That is what the Custom tier is for. It is built for organizations with performance, throughput, or architecture requirements beyond Enterprise, including custom Workflow Engine throughput with no fixed limit. Talk to us and we will design it around your operations.

–+

Yes. FlowAI is available as an add-on application for on-premises Itential deployments, licensed per production server. On-prem agent execution has no monthly run limit. Talk to us about on-prem licensing.

–+

Itential Cloud Platform is available as a one, two, three, or five-year subscription. Multi-year terms are common and bring additional value over the life of the agreement.

Get Started

Let’s Map Your Path to Agentic Operations

Wherever you are today, from your first agent to full-scale orchestration, we’ll help you find the right starting point.

Talk to Sales Explore the Platform