Self-paced courses and real hands-on labs that turn your team into confident, capable Itential practitioners.
Why Itential Academy
Becoming proficient with a powerful platform takes more than reading documentation. Itential Academy gives your team structured courses, practical exercises, and real hands-on lab environments to build genuine expertise – so engineers can operate independently, automate confidently, and keep getting more out of the platform as your use of it grows.
What You Get
Self-Paced, On-Demand Access
Learn on your schedule.
Hands-On Labs
Tied to real platform capabilities.
Role-Based Learning Paths (Coming Soon!)
From engineers to architects to ops teams.
Certification to Validate Skills (Coming Soon!)
And accelerate adoption.
Self-Paced Courses. Hands-On Labs. Real Infrastructure.
Whether you’re establishing your automation foundation, modernizing an existing environment, or scaling to AI-powered agentic operations, our training courses are purpose-built to deliver production-ready results while enabling your team to innovate independently.
Self-Paced Courses
Structured, text-based learning with embedded video – covering everything from platform fundamentals to advanced orchestration. Work through content on your own schedule, at your own pace, with no time limits.
Hands-On Lab Environment
On-demand lab instances that launch directly from within a course. Your team practices real orchestration against real third-party infrastructure in a dedicated, ephemeral environment that resets fresh every session. Available as a paid add-on; lab seats are shared across your organization – not locked to individual users.
Itential Academy Course Catalog
| Course | Description | Lab | Skill Level |
|---|---|---|---|
| About Itential | A high-level introduction to Itential as a network automation and orchestration platform. Covers the core value proposition, platform architecture, and key use cases across industries. | Beginner | |
| Integrating with Systems | Learn how to connect Itential Platform to external systems using both integration models and adapters. Covers importing integrations, configuring adapters, and building workflows with external connectivity. | Beginner | |
| Simple Orchestration | Build a workflow in Studio that connects ServiceNow change requests with device backup operations. Covers data transformation, input forms, and setting up triggers in Operations Manager. | Beginner | |
| Managing Devices | Manage network devices as lifecycle-aware resources using federated inventory. Covers connectivity validation, device grouping, and establishing a reliable foundation for scalable automation. | Beginner | |
| Automating CLI Devices | Automate CLI-based network devices using command templates and Jinja2 configuration templates. Includes pre-check and post-check validation to turn CLI automation into governed, production-ready processes. | Intermediate | |
| CLI Compliance Management | Establish CLI golden configuration standards and build compliance plans to validate live device configurations against intended state. Proactively identify drift, security vulnerabilities, and policy violations across infrastructure. | Intermediate | |
| JSON Compliance Management | Apply compliance validation to structured JSON API responses from controllers, cloud platforms, and API-driven devices. Uses JSON golden configuration templates and orchestrated workflows for modern, API-first environments. | Intermediate | |
| Orchestrating Scripts & Playbooks | Use Itential Automation Gateway 5 to run existing Python scripts, Ansible playbooks, and OpenTofu plans as services. Covers execution via iagctl and orchestrating multiple automation tools in Studio workflows. | Intermediate | |
| Stateful Orchestration with Lifecycle Manager | Build persistent lifecycle management by creating workflows that onboard and offboard network devices while tracking resources throughout their full lifecycle. Integrates Lifecycle Manager with NetBox and ServiceNow across multi-system orchestration. | Intermediate | |
| Agentic Operations with FlowAI | Get introduced to agentic operations and learn how FlowAI brings AI reasoning into the Itential Platform. Covers the fundamentals of how AI agents interact with orchestration workflows and where agentic automation fits in your infrastructure strategy. | Coming soon! | |
How It Works
- Access Academy in Cloud Hub
Cloud customers are in automatically. On-prem customers receive a dedicated Cloud Hub org for training – same library, same labs. - Start a Course Browse the full course library and begin any course immediately. No assignments, no waiting for IT. The whole team can learn simultaneously.
- Practice in a Live Environment Launch an on-demand hands-on lab directly from within a course. Work against real infrastructure, complete the exercises, and close the session – the environment resets for the next learner.
Ready to get started?
Already an Itential customer?
Your team has access to Academy right now. Log in to Cloud Hub and start learning today.
Evaluating Itential?
Training is part of the platform, not a service add-on. Talk to us about how our training accelerates your team’s time to value.