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AI & AIOps
From Scripts to Systems: Why The AI Agent Conversation Feels Different This Time
If you’ve spent any time in network operations over the last decade, you’ve seen the pattern. First it was: “How do we stop doing this one CLI thing by hand?” Then it was: “Okay, how do we automate this at scale?” Then it turned into: “Now we need orchestration, because this isn’t one task anymore.”
Blog
The Moment Everything Changed: A Conversation on AI, Philosophy, & the Future of Itential
When Two AI Converts Meet Yesterday, at Itential’s Revenue Team Kickoff, I had one of those rare conversations that reminds you why you do what you do. Over dinner with Casey Plunkett, we didn't just talk about AI - we spoke the same language, finishing each other's thoughts about a technology that has fundamentally changed
AI & AIOps
Autonomous Agents Meet Deterministic Execution: A New Era of Infrastructure Operations
tldr; Autonomous agents are starting to transform infrastructure operations, but the teams that win will be the ones that pair AI reasoning with deterministic, governed execution – so automation scales safely instead of getting brittle. For more than a decade, the evolution of infrastructure automation has followed a clear trajectory. Organizations have invested in workflows,
AI & AIOps
The Agentic I&O Era Is Here: How to Move From AI Hype to Governed Infrastructure Action
AI has officially crossed a threshold. It is no longer just a tool that helps engineers work faster. It is becoming a system that can plan, decide, and execute work on their behalf. For infrastructure and operations (I&O) leaders, that shift is bigger than any single technology wave we have seen in the last decade.
Demo
John Capobianco Builds his First FlowAgent in Itential FlowAI
Demo How to Build Network Agents in Minutes with Itential FlowAI In this demo, John Capobianco created a fully functional AI agent, and deployed it to production 2 minutes later. You'll see how to use a FlowAgent using natural language, while eliminating the need for brittle Python code, hand-rolled Slack or email integrations, and manually
AI & AIOps
From Intent to Impact: Building Production Network Agents in Minutes
The Promise vs. The Reality When I wrote about joining Itential and the shift from traditional network automation to true orchestration, I was speaking from conviction – a belief that there had to be a better way to operationalize our networks. I talked about moving beyond scripts and duct-taped integrations toward something more elegant, more
Blog
What Lumen’s Network Automation Journey Reveals About Building Safe, Scalable AI Operations
You Don’t Leap to Autonomy. You Earn It. For the last few years, the industry conversation around network operations has been dominated by a single idea: autonomy. Agentic AI. Closed-loop operations. Self-healing networks. The promise is compelling, and the pressure to move fast is real. But many organizations are starting in the wrong place. They
Blog
Why Baseline Data Determines the Success or Failure of Your Automation Program
When network and infrastructure teams begin investing in automation and orchestration, they often start in the right place. They identify processes that are repetitive, high volume, or time consuming. They examine workflows that place a burden on the team or create frustration for application owners, customers, or internal partners. They gather a list of priorities,
AI & AIOps
Getting Started with Itential MCP in OpenAI Platform Agent Builder
tldr; In this guide, you'll learn how to set up the Itential MCP Server, connect through the OpenAI Platform Agent Builder, build agents, auto-discover MCP tools, and test your agent. Overview The Model Context Protocol (MCP) is rapidly becoming the universal standard for connecting AI assistants to real-world tools, APIs, and infrastructure. Thanks to its
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