On-Demand Webinar

How to Deliver Self-Service Network Automation with Itential & ServiceNow

Is your organization’s goal to use ServiceNow as the one-stop shop for any IT infrastructure requests? If just creating network automations seems like enough of a challenge, then integrating them closely into ServiceNow may appear impossible. But that’s not true! Itential provides a platform for your network team to build, test, and run network automation at enterprise scale — with the included ability to quickly publish automations so that they become available to be run from a ServiceNow catalog entry.

Rich Martin, Senior Technical Marketing Engineer at Itential, will demonstrate how to integrate with ServiceNow at the API level so that NetOps, DevOps, and application teams can work together to provide ServiceNow self-service catalog entries that run Itential automations. In this live demo, we will showcase:

  • Multiple methods of publishing automations and how they are used.
  • Publishing and testing an automation with an API endpoint.
  • Passing and parsing of data from ServiceNow into Itential.
  • Creating a self-service catalog entry in ServiceNow to utilize API endpoint.

Demo Notes

(So you can skip ahead, if you want.)

00:00 Demo Overview
02:57 Understand the End-to-End Automation Workflow
03:56 Review the Transformation for ServiceNow Input
10:31 Publish the Workflow as an API Endpoint in Itential
14:57 Create a ServiceNow Self-Service Catalog Item
16:56 Define a Form & Variables for Catalog Item
22:24 Configure ServiceNow to Integrate with the Itential API Endpoint
34:02 Create New Request in ServiceNow & Verify Execution of Itential Automation