Our Customers

Trusted by the Teams Running the World’s Most Critical Infrastructure

Global enterprises, service providers, financial institutions, and regulated industries run their infrastructure operations on Itential. One platform to consolidate what they have, put FlowAgents to work on the routine, govern every action, and operate like a modern platform team.

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Why Itential

Why the World’s Largest Infrastructure Teams Choose Itential

From telcos managing millions of network changes monthly to financial services firms processing trillions in transactions. Itential operates where the stakes are highest and the margin for error is zero.

Why Choose Itential

AI Operating Safely on Production

FlowAgents and external AI run through the same governed engine as every human change. RBAC, approval gates, audit trail, and rollback applied automatically. No separate AI execution path. Ever.

Multiply the Team Without Hiring

FlowAgents take routine work off your team. Service requests, drift remediation, alert triage, configuration validation. Your seniors stop firefighting. Your juniors operate at senior level. Same headcount, more output.

Compliance Built Into Every Change

Every change validated against policy before it activates. Pre and post checks, golden config enforcement, and an immutable audit log. Compliance isn’t a quarterly fire drill, it’s how every change runs.

Service Delivery in Minutes, Not Days

Requests that used to sit in a queue for days execute as governed, automated workflows in minutes. No headcount increase required.

Catch Issues Before Production

Automated testing and change validation catch issues before they reach production. Fewer incidents. Faster audits. Cleaner configs.

Works Across Every Cloud and Every Domain

Cloud, network, security, load balancers, SD-WAN, ITSM, on-prem, edge. Itential integrates with Ansible, OpenTofu, ServiceNow, and the 1,000+ systems you already run.

Proven in Production

Proven Where the Stakes Are Highest

Over 10 billion processes automated. Run in production at the world’s largest banks, payment networks, and trading platforms, where missing a compliance check or a rollback window makes headlines.

See All Customer Stories

When you’re operating infrastructure at Lumen’s scale, the question was never whether AI could help – it was whether we could trust it in production. Itential FlowAI answered that. Our teams were building production-ready agents in minutes, within the same governance and access controls we already rely on. As we build the next digital backbone for AI, this is the next evolution in our journey with Itential – and it’s redefining how we operate networks at scale.

Greg Freeman

VP Network & Customer Transformation

350+

Live Workflows

57,000+

Actionable Alerts (from 1B+)

80%

Machine-to-Machine Goal

Itential definitely is one of the products that has helped us massively in delivering innovation quickly. The support, the technical features, the level of innovation Itential is bringing in this space – that’s what’s accelerated us.

Shirish Basant Rai

Network Platforms & Systems Architect

Weeks

For New Service Rollout vs Months

Continents Standardized Operations on Itential

Zero

Lag on New Services

Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network – from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency-we’re redefining how utilities manage network operations in the age of AI and digital transformation.

Matt Deibel

Manager – Grid Automation Services

1k+

Manual Hours Eliminated Per Month

Same Day

New Site Activation

80%

Reduction in Manual Effort

Itential has given us the ability to take a consistent, scalable approach to network automation across our global environment. By integrating with our existing tools and simplifying the way we manage change, we’re able to execute on a large-scale refresh initiative while staying within our current staffing model.

Chris Healy

Director of LAN/WAN – Campus

5,000

Devices Refreshed with Itential

100%

Self-Service for Federated Site Teams

Zero

Headcount Added

The ability to show tangible results – time saved, faster delivery, productivity gains -has been instrumental in driving automation adoption across our organization. Management loves the data, and that’s what’s secured buy-in for further investment.

Eric Anderson

Senior Infrastructure Architect

15,324

Productivity Time Returned to the Business

10min

Time to deliver new IT Service Requests

7,114

Days of Wait Time Eliminated for Infrastructure Services

Itential will make us more money by increasing our velocity to deliver infrastructure. It will save us money, because to deliver more, I won’t need any significant increase in headcount. And it keeps me off the front page by allowing me to ensure infrastructure is consistently secured everywhere.

Michael Wynston

Director of Network Architecture & Automation

25K

Devices Updated Every Weekend

Manual Interventions

Trillions

In Secure & Compliant Transactions

The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.

Uzair Khan

Manager of Network Services

Mins

For IP Reservations Across the Device Estate

30+

Remote Sites Standardized & Automated

Same Day

Delivery of Network Services

Greg Freeman

VP Network & Customer Transformation

350+

Live Workflows

57,000+

Actionable Alerts (from 1B+)

80%

Machine-to-Machine Goal

Shirish Basant Rai

Network Platforms & Systems Architect

Weeks

For New Service Rollout vs Months

Continents Standardized Operations on Itential

Zero

Lag on New Services

Matt Deibel

Manager – Grid Automation Services

1k+

Manual Hours Eliminated Per Month

Same Day

New Site Activation

80%

Reduction in Manual Effort

Chris Healy

Director of LAN/WAN – Campus

5,000

Devices Refreshed with Itential

100%

Self-Service for Federated Site Teams

Zero

Headcount Added

Eric Anderson

Senior Infrastructure Architect

15,324

Productivity Time Returned to the Business

10min

Time to deliver new IT Service Requests

7,114

Days of Wait Time Eliminated for Infrastructure Services

Michael Wynston

Director of Network Architecture & Automation

25K

Devices Updated Every Weekend

Manual Interventions

Trillions

In Secure & Compliant Transactions

Uzair Khan

Manager of Network Services

Mins

For IP Reservations Across the Device Estate

30+

Remote Sites Standardized & Automated

Same Day

Delivery of Network Services

Real Outcomes

Customer Stories From Teams Operating Global Infrastructure

Production deployments at telcos, financial institutions, utilities, and enterprises running on Itential at scale.

Customer Story

Lumen

How Lumen built production-ready agents in minutes within their existing governance.

Customer Story

Colt

How Colt accelerated cross-domain service delivery across three continents.

Customer Story

SCE

How SCE built a vendor-agnostic automation framework across the grid.

Customer Story

Fiserv

How Fiserv orchestrates automation at scale across a global fintech network.

Why Customers Choose Itential

What Makes the Difference When the Stakes Are High

When complexity is real, the margin for error is zero, and AI is entering the picture, the world’s most demanding organizations run on Itential. Here are the four reasons.

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No Rip-and-Replace

Your Ansible playbooks, Python scripts, OpenTofu plans, and ServiceNow workflows stay exactly where they are. Itential wraps them in governance, exposes them as callable services, and makes them available to FlowAgents and pipelines without rewriting a line.

Governance Built In, Not Bolted On

Pre and post change validation, golden config enforcement, approval gates, blast-radius controls, and immutable audit trails apply to every action. Whether it’s initiated by a human, a pipeline, or a FlowAgent. Compliance isn’t a process you run after the fact. It’s built into how every change executes.

The Platform AI Runs Through, Not Around

FlowAgents and external AI reason. The platform governs what they actually do. Every AI-initiated action routes through the same RBAC, approval gates, and audit controls as every human-initiated one. Organizations moving toward agentic operations choose Itential because there’s no other way to do it safely at scale.

Value in Weeks, Not Quarters

Itential integrates with what you already run, which means you’re not starting from zero. Most teams have their first production use cases live within weeks of deployment. The platform grows with you from there, more use cases, more teams, more automation, on the same governed foundation.

15,324

Hours Saved

For network personnel to focus on higher-value projects

Read the Full Story

Healthcare Insurance Provider

2,500

Devices

In Compliance Managed Through Itential

Hours → Minutes

IP reservation time cut from hours to minutes for a variety of devices

Read the Full Story

300+

Workflows Running Global Operations

Read the Full Story

Global Tier 1

FlowAgents

Built in 4 Days for Provisioning New Services

Read the Story

90%

Fewer Manual Change Steps Across Field Networks

Read the Full Story

Multinational Financial Institution

1,500

Hours Saved Per Upgrade Cycle

Read the Story

Insurance

85%

Reduction in Change-Related Incidents

Read the Story

70%

Lower Cost

Of Operating Infrastructure

Retail & Fuel Chain

The more turnkey, the better. With Itential, we can actually build and run what we need, fast.

Read the Story

Get Started

Agentic Infrastructure Operations Starts Here

Talk to the team about how Itential consolidates what you have, puts FlowAgents to work on the routine, and governs every action across your infrastructure.

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Frequently Asked Questions

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Itential serves enterprises across telecommunications, financial services, healthcare, utilities, manufacturing, and the public sector. Customers include global telcos like Colt, Deutsche Telekom, and Liberty Global; financial services firms like Fiserv and S&P Global; healthcare organizations like Rush University Medical Center; utilities like Southern California Edison; and federal agencies and defense contractors like Leidos. Production deployments span North America, Europe, and APAC.

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Results vary by use case, but common outcomes include 80 to 90% reductions in manual effort, service delivery accelerated from days to minutes, significantly fewer network incidents, and the ability to scale operations without adding headcount. S&P Global reduced firewall configuration times from days to minutes. Lumen achieved 21% fewer customer-impacting incidents. Armstrong eliminated multi-day service delivery backlogs entirely.

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Most teams have their first production use cases live within weeks of deployment. Itential integrates with existing tools, Ansible, OpenTofu, ServiceNow, and more, which means you’re not rebuilding from scratch. Customers consistently cite faster time to value as a key differentiator compared to extending homegrown solutions or deploying point tools that don’t connect.

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No. Itential is built to integrate with, not replace, your existing investments. Python scripts, Ansible playbooks, OpenTofu modules, and other tools can be incorporated directly into Itential orchestration workflows. You keep what works and get the platform that makes it scale across every team and domain.

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Itential connects FlowAgents and external AI to real infrastructure through a governed execution engine, so every AI-initiated action is validated, approved where required, audited, and reversible. Rather than letting AI operate without guardrails, every agent action routes through the same policy enforcement, RBAC, and audit controls as every human-initiated one. This is what agentic infrastructure operations looks like in production. AI that can actually act on infrastructure safely, at scale, without bypassing the controls your organization depends on.