Find out why leading organizations choose to do business with Itential.
Why Our Customers Choose Itential
Itential is redefining network automation and orchestration at scale. The world’s largest companies use our products to deliver high-quality services faster, simplify network change management, and maintain security with standardized configuration and compliance.
Enhance Productivity & Efficiency
Automate network tasks to save time and empower teams to deliver standardized services.
Mitigate Risk & Ensure Compliance
Ensure compliance and control with standardized services and Golden Configurations.
Accelerate Service Delivery
Offer network services through a self-service catalog for instant access and faster delivery.
Ensure Quality & Reliability
Prevent outages and streamline audits with automated testing and change management.
Drive Innovation & New Product Delivery
Automate deployments across cloud and edge. Use APIs to quickly adopt new technologies.
Learn From Our Customers
North American Utilities Company Mitigates Regulatory Network Compliance Fines with Itential Automation & Orchestration
Leading Healthcare Insurance Provider Sunsets Legacy HPNA, Reduces Device Backups from Hours to Minutes with Itential’s Automated Configuration Management
Federal Agency Modernizes Mission-Critical Networks Through Automation & Orchestration with Itential
Global Investment Banking Firm Scales Network Automation by Adopting a High-Code + Low-Code Strategy with Itential
Blocking as a Service: How a Global Financial Services Company Leveraged Itential for Vendor-Agnostic SOAR Integration
Global Manufacturing Company Cuts Employee Software Deployments from Days to Minutes by Automating IT Service Requests
RUSH Automates NetOps to Respond Quickly to Critical IT Needs & On-Demand Patient Care
The RUSH University Medical Center team tackled their challenges of supporting a sprawling network that supports three hospitals and over 30 remote sites by adopting Itential to reduce operational bottlenecks, streamline mundane tasks, and respond quickly to critical IT needs — improving the efficiency of healthcare delivery while maintaining patient safety.
The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.
Uzair Khan
Manager of Network Services, RUSH University Medical Center
Fiserv Accelerates Service Delivery, Reduces Risk through Standardized Orchestration
In 2023, Fiserv’s network processed $2.03 trillion USD in transactions — meaning network reliability is absolutely essential. At the same time, accelerating the delivery of network engineering is key to supporting innovative application development. By adopting Itential to orchestrate and standardize network services across their distributed, multi-vendor network, Fiserv has been able to lower the barrier to entry for network engineers to use automation and accelerate service delivery while simultaneously reducing the risk of incidents caused by human error.
Itential will make us more money by increasing our velocity to deliver infrastructure, it will save us money, because to deliver more, I won’t need any significant increase in headcount and it keeps me off the front page of the newspaper, by allowing me to ensure the infrastructure is consistently secured everywhere- no matter whether it’s a CPE that’s at a retail store, or it’s an Internet facing router that’s terminating VPNs or it’s a workload in public cloud – Itential gives me that ability to deliver consistency and pull all three levers at the same time.
Michael Wynston
Director Global Network Architecture & Automation, Fiserv
Armstrong Automates & Accelerates Infrastructure Service Delivery
Armstrong World Industries faced a growing backlog of service requests and the challenges of maintaining a limited homegrown orchestration system. To streamline operations, the company turned to Itential’s scalable, event-driven platform. With Itential, the team automated end-to-end workflows, seamlessly integrated tools like ServiceNow and GitLab, and reduced service delivery times from days to just minutes. This transformation not only enhanced efficiency but also delivered measurable ROI through real-time data tracking and reporting.
Users now get faster service delivery because Itential automates the entire process. What used to take days now takes minutes, and that’s a massive improvement for us.
Eric Anderson
Senior Infrastructure Architect, Armstrong
Building an Automation Factory to Transform Network Service Delivery
By implementing an Automation Factory Model with the Itential Platform at the core of their strategy, Colt was able to rapidly and successfully progress their automation journey to enable true end-to-end orchestration. This has resulted in increased velocity to roll out many high-impact use cases without having to reskill their team.
S&P Global Delivers Network Services Same-Day
With Itential, the S&P Global Network Services team has reduced manual effort by 80-90% and reduced completion times to hours instead of days. By enabling self-service networking for their network engineers, they have realized such results as reducing their firewall configurations from days to minutes and firewall rule changes from minutes to seconds. With Itential, the S&P Global network team can orchestrate a higher level of activities more quickly, accelerating their time to deliver value to customers, ensuring customer retention, expansion and ultimately, satisfaction.
Almost immediately after working with Itential, we started to realize the true value of delivering services the same day without having to go through a reskilling process. We chose Itential because our environment is truly hybrid and their platform works best with both worlds.
Guruprasad Ramamoorthy
VP, Global Head of Network Architecture, Engineering & Operations, S&P Global
Digital Transformation Though Orchestrating Service Delivery
By leveraging DevOps principles combined with the ease of use of the Itential Platform, the Lumen IT and Operations teams were able to partner and quickly deliver end-to-end orchestrations scaling over 200 million jobs and tasks per month. This has resulted in enabling customers to rapidly respond to changing market demands by providing agile, on-demand and responsive network and cloud services.
Itential has made it possible for our customers to utilize the Lumen application and data delivery platform in a way that best suits their individual needs –regardless of product mix, location, scale, scope and speed.
Richard Batelaan
Former EVP North America Operations, Lumen
Get Started with Itential
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Learn More with Itential Content
Blogs
- 10 Questions to Ask When Evaluating the Right Network Automation Solution for Your Organization
- Reaching the Next Level of Network Automation & Orchestration: Why a Leading Digital Payments Company Adopted Itential for Scalable Success
- Understanding the Direct & Indirect Value Drivers of Network Automation
- Why Build AND Buy Is the Model for Network Automation Success
- The Team Sport of Deploying, Managing, & Scaling Application Infrastructure
- EMA Research: Network Automation Success Relies on an Integrated Ecosystem
- From Chaos to Compliance: How a Utilities Company Adopted Itential to Modernize Configuration Management
Other Resources
- Global Investment Banking Firm Scales Network Automation by Adopting a High-Code + Low-Code Strategy with Itential
- Extend the Reach of Your Network Automations through Orchestrated Workflows with Itential
- Appledore Research: Itential Enables Service Providers to Accelerate Through Orchestration
- North American Utilities Company Mitigates Regulatory Network Compliance Fines with Itential Automation & Orchestration
- How to Connect ServiceNow to Your Infrastructure with Itential
- Futuriom 50: Top Cloud Trends & Private Companies 2024