Lumen Automates & Orchestrates its Network Operations to Drive Business Transformation with Itential
INDUSTRY
Communications Service Provider
GOALS
- Accelerate Cloud & Edge Service Delivery
- Scale Automation to Support Business Agility
- Standardize Processes
USE CASES
Multi-Domain Service Orchestration
INTEGRATIONS
Key Results
Now automating over 200M+ processes per month.
Reduced customer activation time by 70%.
Reduced time to route an order from 40 days to one.
Reduced time from ordering to provisioning a VPN service from +2 weeks to 2 days.
Integrated with control systems for multiple networks with 50+ unique systems.
Increasing Network Complexity
As one of the leading global telecommunications providers, Lumen is always finding ways to deliver the fastest, most secure platform for next-gen applications and data to their customers across 60 countries with over 450,000 miles of global router fiber. Faced with needing to provision services faster across an increasingly complex network spanning edge and hybrid cloud, they needed a way to unify their internal processes, customer purchase workflows, and disparate networking products.
Cloud and edge presented new challenges that we couldn’t scale to meet. At least not by continuing to do things the same way.
Director, Networking
Why They Chose Itential for Network Automation & Orchestration
In order to standardize Lumen’s internal network operations to effectively drive business transformation through increased productivity, efficiency, and customer experience, they chose to partner with Itential. With the Itential Automation Platform, Lumen can orchestrate functions such as order management, service provisioning, and service assurance across their multiple network domains.
By leveraging Itential’s API-first, machine-first model, they can drive automation across field operations, service assurance, and service delivery. The orchestration layer uses Itential to integrate with the control systems for each of the separate networks with over 50+ unique systems and network technologies to provide end-to-end visibility and management, streamlining and accelerating how they deliver services to their customers. With Itential, their network operations team can rapidly provision and deploy services through our:
- Multi-domain, multi-vendor service orchestration capabilities.
- No-code development and execution environment that allows non-developers to create automations based on their technology domain expertise.
- Ability to expose functionality via API or automation catalog for self-service capabilities.
- Over 300+ out-of-the-box integrations to any IT or custom-built system.
- Low-code flexibility for designing of automation and orchestration workflows and activities such as payload data transformation and policy design/execution.
Highly scalable platform built on a modern technology stack designed to scale up to the largest networks in the world.
Itential has made it possible for our customers to utilize the Lumen application and data delivery platform in a way that best suits their individual needs –regardless of product mix, location, scale, scope and speed.
Richard Batelaan, EVP North America Operations
Accelerating Customer Service Delivery & Rapidly Meet Market Demands
By leveraging DevOps principles combined with the ease of use of the Itential Automation Platform, the Lumen IT and Operations teams were able to partner and quickly deliver end-to-end automations scaling over 200 million jobs and tasks per month. This has resulted in enabling customers to rapidly respond to changing market demands by providing agile, on-demand and responsive network and cloud services.
