How to Build an Itential Workflow Series: Part 5 – Publishing & Sharing Automations

Getting started with automating network infrastructure requires a logical, step-by-step approach. You should start simple with a relevant use case and translate the process into a series of logical tasks. Then, you can build out integrations and surrounding processes to ensure it works with your infrastructure and meets your standards. Last, you will implement your tasks until the workflow is complete.

In the final installment of the Building Network Automation Workflows with Itential demo series, we conclude by showing you how to publish a workflow in Operations Manager to extend the use of automation across your organization both for Itential users and the networking team’s end users. We explore the four different trigger methods that initiate these shared workflows and how each can work in your environment.

In this demo, Rich Martin, Director of Technical Marketing at Itential, shows you step-by-step how to:

  • Publish a workflow for self-service by another Itential user within the platform.
  • Publish a workflow with an API endpoint to run outside the Itential platform such as end users in ServiceNow or GitLab.
  • Publish a workflow on a schedule for recurring tasks.
  • Publish a workflow to respond to an event for immediate execution and response.

Demo Notes

(So you can skip ahead, if you want.)

00:00 Introduction & Demo Overview
02:21 Workflow Review & Changes to Operationalize for Self-Service
07:36 Operations Manager Overview
09:20 Create an Automation Entry in Operations Manager with Access Controls
11:50 Overview of Event-Driven Automation
14:16 Overview of Scheduled Automation
17:42 Overview of Manual Automation for Self-Service
19:47 Overview of API-Driven Automation for Self-Service
30:30 Demo of ServiceNow App for Self-Service