Vendor
Product
Change Management
OS Versions:
Istanbul
Jakarta
Kingston
London
Madrid
New York
Orlando
Paris
Quebec
Rome
San Diego
Tokyo
Utah
Method
Category
Service Assurance
ITSM (Service Management)
Project Type
Workflow Project
Download Workflow
Workflow
Schedule an Automation to Run Based on ServiceNow Change Requests
Overview
This pre-built integrates with the ServiceNow Open Source Adapter to schedule an automation via Automation Catalog at the start of the Planned start date.
Main Workflow
The main workflow in this pre-built is the ServiceNow Create Change workflow, which takes in several input variables required to create a change.
Error Handling
If any task in the workflow fails to perform its expected function, the taskError job variable will hold the error message. If you are using any workflow in this pre-built as a childJob, you can use the eval task in Workflow Engine to check if the value of taskError is empty. If it is not empty, then the ServiceNow change that was created encountered an error.
How to Install
To install the pre-built:
- Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the pre-built.
- The pre-built can be installed from within the pre-builts catalog. Simply search for the name of your desired pre-built and click the install button.