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Vendor

BMC

Product

Remedy Action Request

Method

REST

Category

ITSM (Service Management)

Project Type

Adapter

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Adapter

Adapter for Integration to BMC Remedy Action Request

Overview

This adapter is used to integrate the Itential Automation Platform (IAP) with the Remedy_actionrequest System. The API that was used to build the adapter for Remedy_actionrequest is usually available in the report directory of this adapter. The adapter utilizes the Remedy_actionrequest API to provide the integrations that are deemed pertinent to IAP. The ReadMe file is intended to provide information on this adapter it is generated from various other Markdown files.

For further technical details on how to install and use this adapter, please click the Technical Documentation tab.

Remedy_actionrequest

Table of Contents

Specific Adapter Information

Authentication

This document will go through the steps for authenticating the Remedy_actionrequest adapter with Basic Authentication. Properly configuring the properties for an adapter in IAP is critical for getting the adapter online. You can read more about adapter authentication HERE.

Basic Authentication

The Remedy_actionrequest adapter requires Basic Authentication. If you change authentication methods, you should change this section accordingly and merge it back into the adapter repository.

STEPS

  1. Ensure you have access to a Remedy_actionrequest server and that it is running
  2. Follow the steps in the README.md to import the adapter into IAP if you have not already done so
  3. Use the properties below for the properties.authentication field
    "authentication": {
"auth_method": "basic user_password",
"username": "<username>",
"password": "<password>",
"token": "",
"token_timeout": 1800000,
"token_cache": "local",
"invalid_token_error": 401,
"auth_field": "header.headers.Authorization",
"auth_field_format": "Basic {b64}{username}:{password}{/b64}",
"auth_logging": false,
"client_id": "",
"client_secret": "",
"grant_type": ""
}
  4. Restart the adapter. If your properties were set correctly, the adapter should go online.

Troubleshooting

  • Make sure you copied over the correct username and password.
  • Turn on debug level logs for the adapter in IAP Admin Essentials.
  • Turn on auth_logging for the adapter in IAP Admin Essentials (adapter properties).
  • Investigate the logs - in particular:
    • The FULL REQUEST log to make sure the proper headers are being sent with the request.
    • The FULL BODY log to make sure the payload is accurate.
    • The CALL RETURN log to see what the other system is telling us.
  • Remember when you are done to turn auth_logging off as you do not want to log credentials.

Sample Properties

Sample Properties can be used to help you configure the adapter in the Itential Automation Platform. You will need to update connectivity information such as the host, port, protocol and credentials.

  "properties": {
    "host": "localhost",
    "port": 443,
    "choosepath": "",
    "base_path": "/api",
    "version": "",
    "cache_location": "none",
    "encode_pathvars": true,
    "encode_queryvars": true,
    "save_metric": false,
    "stub": true,
    "protocol": "https",
    "authentication": {
      "auth_method": "no_authentication",
      "username": "username",
      "password": "password",
      "token": "token",
      "token_timeout": 600000,
      "token_cache": "local",
      "invalid_token_error": 401,
      "auth_field": "header.headers.Authorization",
      "auth_field_format": "Basic {b64}{username}:{password}{/b64}",
      "auth_logging": false,
      "client_id": "",
      "client_secret": "",
      "grant_type": "",
      "sensitive": [],
      "sso": {
        "protocol": "",
        "host": "",
        "port": 0
      },
      "multiStepAuthCalls": [
        {
          "name": "",
          "requestFields": {},
          "responseFields": {},
          "successfullResponseCode": 200
        }
      ]
    },
    "healthcheck": {
      "type": "none",
      "frequency": 60000,
      "query_object": {},
      "addlHeaders": {}
    },
    "throttle": {
      "throttle_enabled": false,
      "number_pronghorns": 1,
      "sync_async": "sync",
      "max_in_queue": 1000,
      "concurrent_max": 1,
      "expire_timeout": 0,
      "avg_runtime": 200,
      "priorities": [
        {
          "value": 0,
          "percent": 100
        }
      ]
    },
    "request": {
      "number_redirects": 0,
      "number_retries": 3,
      "limit_retry_error": [
        0
      ],
      "failover_codes": [],
      "attempt_timeout": 5000,
      "global_request": {
        "payload": {},
        "uriOptions": {},
        "addlHeaders": {},
        "authData": {}
      },
      "healthcheck_on_timeout": true,
      "return_raw": false,
      "archiving": false,
      "return_request": false
    },
    "proxy": {
      "enabled": false,
      "host": "",
      "port": 1,
      "protocol": "http",
      "username": "",
      "password": ""
    },
    "ssl": {
      "ecdhCurve": "",
      "enabled": false,
      "accept_invalid_cert": false,
      "ca_file": "",
      "key_file": "",
      "cert_file": "",
      "secure_protocol": "",
      "ciphers": ""
    },
    "mongo": {
      "host": "",
      "port": 0,
      "database": "",
      "username": "",
      "password": "",
      "replSet": "",
      "db_ssl": {
        "enabled": false,
        "accept_invalid_cert": false,
        "ca_file": "",
        "key_file": "",
        "cert_file": ""
      }
    },
    "devicebroker": {
      "getDevice": [
        {
          "path": "/get/devices/{id}",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "ignore",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {
            "name": "host",
            "ostype": "os",
            "ostypePrefix": "system-",
            "ipaddress": "attributes.ipaddr",
            "port": "443"
          }
        }
      ],
      "getDevicesFiltered": [
        {
          "path": "/get/devices",
          "method": "GET",
          "pagination": {
            "offsetVar": "",
            "limitVar": "",
            "incrementBy": "limit",
            "requestLocation": "query"
          },
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "ignore",
          "requestFields": {},
          "responseDatakey": "",
          "responseFields": {
            "name": "host",
            "ostype": "os",
            "ostypePrefix": "system-",
            "ipaddress": "attributes.ipaddr",
            "port": "443"
          }
        }
      ],
      "isAlive": [
        {
          "path": "/get/devices/{id}/status",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "ignore",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {
            "status": "status",
            "statusValue": "online"
          }
        }
      ],
      "getConfig": [
        {
          "path": "/get/devices/{id}/configPart1",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "ignore",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {}
        }
      ],
      "getCount": [
        {
          "path": "/get/devices",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "ignore",
          "requestFields": {},
          "responseDatakey": "",
          "responseFields": {}
        }
      ]
    },
    "cache": {
      "enabled": false,
      "entities": [
        {
          "entityType": "",
          "frequency": 1440,
          "flushOnFail": false,
          "limit": 1000,
          "retryAttempts": 5,
          "sort": true,
          "populate": [
            {
              "path": "",
              "method": "GET",
              "pagination": {
                "offsetVar": "",
                "limitVar": "",
                "incrementBy": "limit",
                "requestLocation": "query"
              },
              "query": {},
              "body": {},
              "headers": {},
              "handleFailure": "ignore",
              "requestFields": {},
              "responseDatakey": "",
              "responseFields": {}
            }
          ],
          "cachedTasks": [
            {
              "name": "",
              "filterField": "",
              "filterLoc": ""
            }
          ]
        }
      ]
    }
  }

Swagger

Generic Adapter Information