The Orchestration Platform for Agentic Infrastructure Operations
The Itential Platform unifies agents, APIs, and automation with orchestration, and governance to deliver infrastructure change you can trust – across network, cloud, and IT systems.
Modern infrastructure operates in a constant state of change driven by automation, data, and now AI. Without governance, this velocity leads to chaos: disconnected tools, inconsistent policies, and loss of control.
The Itential Platform provides the orchestration fabric that brings order to this complexity – delivering the governance, scale, and trust required to orchestrate safely in this new era – serving as the fabric for modern, AI-driven infrastructure operations.
Secure by Design
SSO, RBAC, and secrets management protect every action.
Governed by Default
Audit, logging, and policy enforcement keep automation compliant.
Built for Scale
Eventing, lifecycle data fabric, and operational insights ensure performance.
AI-Ready
MCP connects AI agents safely and with full control.
Capabilities
Intelligent Applications That Operationalize Infrastructure Orchestration
The Itential Platform combines modular, purpose-built applications that extend orchestration across tools, systems, and AI agents. Each capability operates under the same governed, auditable model – ensuring infrastructure automation that’s scalable, secure, and ready for what’s next.
Itential MCP Server
Connect AI Agents to Infrastructure with Governance & Control
Translate AI intent into infrastructure action with Itential MCP Server, a governance layer that connects agent outputs to executable workflows. MCP ensures all agent-driven actions are contextual, traceable, and compliant, empowering organizations to scale AI operations safely while keeping humans informed and in control.
API Integration Ecosystem
Integrate Any System, API, or Tool into Your Automation Framework
Connect every system in your environment through Itential’s API Integration Ecosystem – a no-code framework that unifies tools, platforms, and domains into a single orchestration fabric. With 300+ pre-built integrations and an adapter builder for custom systems, Itential eliminates integration bottlenecks and extends automation everywhere it’s needed.
Workflow Design Studio
Rapidly Design & Build Integrated & Orchestrated Workflows
Build and orchestrate end-to-end workflows with Itential’s Workflow Design Studio, a low-code environment that lets engineers visually design, test, and deploy automation across multi-vendor and hybrid cloud networks. Every workflow executes with full policy enforcement, version control, and audit visibility.
Configuration Manager
Validate Changes & Ensure Network Compliance
Validate every change and ensure configuration compliance with Itential Configuration Manager, a purpose-built capability that continuously enforces policy across CLI and API-based systems. Configuration Manager eliminates drift, reduces audit risk, and maintains alignment across all network and cloud environments.
Lifecycle Manager
Track & Update Data with Stateful Orchestration
Keep infrastructure data accurate and actionable with Itential Lifecycle Manager, a stateful orchestration engine that maintains live data models for devices, services, and systems. Lifecycle Manager ensures every automation runs with current, trusted information, reducing errors and accelerating change validation.
Operations Manager
Deliver Self-Serve Operations to IT & App Teams
Deliver governed self-service access to infrastructure workflows with Itential Operations Manager enabling Network, IT, and App teams to execute approved automations securely and consistently. Role-based access, policy enforcement, and detailed logging provide the control and visibility required for enterprise operations.
Itential Automation Gateway (IAG)
Standardize & Execute Automation Across Your Infrastructure
Unify and execute automations anywhere with a secure, dynamic environment for your Python scripts, playbooks, and plans ensuring consistency, control, and compliance across every domain.
Architecture
Enterprise-Grade Architecture, by Design
From hybrid cloud to on-prem, the platform is designed for flexibility and resilience.
Key architectural features include:
- Hybrid & Multi-Model Support: SaaS, cloud, and on-prem deployment models.
- Horizontal Scaling, HA, & Microservices: Built to grow with your infrastructure and demands.
- Event / Closed-Loop Capabilities: Trigger workflows in response to events (alerts, metrics, drift).
- Data Federation & Transformation: Aggregate, normalize, and expose data across disparate systems for consistent orchestration.
- Separation of Control & Execution Layers: Maintain security, audit, and scaling via control-plane / execution-plane models.
Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network – from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency – we’re redefining how utilities manage network operations in the age of AI and digital transformation.
Matt Deibel
Manager, Grid Automation Services at SCE
Frequently Asked Questions
What problems does Itential solve for Network & Infrastructure teams?
Itential eliminates configuration drift, enforces compliance, reduces change backlog, and unifies automation across on-prem, cloud, and hybrid networks. By consolidating scripts, ITSM tickets, and manual processes into governed workflows, teams deliver faster with less risk.
Does Itential support multi-vendor and hybrid environments?
Yes. Itential is vendor-agnostic and API-first, supporting Cisco, Juniper, Arista, Palo Alto, VMware, AWS, Azure, and more, critical for mixed-vendor estates.
How is Itential different from legacy or vendor-specific platforms?
Unlike lock-in tools, Itential is open, integration-first, and compliance-native (golden configs, drift detection). It scales across domains with low-code orchestration plus API extensibility.
What deployment models are supported?
On-premises, private cloud, or customer-controlled public cloud. Data and execution remain in your environment. Full architecture options are here.
How does Itential integrate with existing tools?
Itential connects with ITSM (ServiceNow, Jira), IaC (Ansible, Terraform), CI/CD (GitHub, Jenkins), observability (Datadog, Splunk), and security/vault systems.
How does Itential scale for large environments?
Horizontal scaling, multi-gateway support, HA, and workload policies enable performance across thousands of devices and global regions.
How does Itential support AI copilots?
Itential provides governed APIs that copilots can call to execute validated workflows. AI never touches devices directly; all changes pass through compliance and approvals.
Can AI assistants design workflows?
Yes. AI can propose workflow steps, but human review and Itential’s guardrails ensure only validated logic runs in production.
How does Itential ensure AI doesn’t introduce outages?
Governed workflows incorporate blast-radius limits, pre/post checks, rollback, and human-in-the-middle approvals which apply equally to AI-triggered and human-initiated automations.
Learn More with Itential Content
Blogs
- More Impact, Same Effort: Orchestrating Your Automations
- High-Code + Low-Code: How Network Teams Can Have the Best of Both Worlds for Network Automation
- Building Scalable Systems to Evolve from Automation to Orchestration for a FinTech Network
- Why Build AND Buy Is the Model for Network Automation Success
- How Security, Application, & Network Teams Can Reap the Rewards of a Centralized Orchestration Platform
- Improving the Engineer Experience: How IAP 23.2 Makes Building Network Automations More Efficient
- How NetDevOps Teams can Rapidly Build & Design Network Automations
- Scaling Network Automation: Scripts vs. Integrated Workflows
- Gartner® Hype Cycle for I&O Automation Highlights Shift Towards “Automation-First” & Need for Broader Orchestration
Other Resources
- How Itential Helps NetDevOps Teams to Integrate Network Automations with their Entire IT Ecosystem (NFD 31)
- Webinar Series: Building Low-Code Workflows for Orchestrating Network Processes with Itential
- Gartner® Market Guide for Infrastructure Automation & Orchestration Tools
- Packet Pushers: Evolving from Python to Platforms for Network Automation
- EMA Research: From Scripts to Platforms – The Path to Scalable Network Automation
- Integrating the Itential Platform with AI/ML
- Getting Started with Projects in Automation Studio
- Itential Platform: Features & Capabilities Overview
- Building Network Automations: Introduction to Itential’s New Workflow Canvas
- How to Use Projects to Share, Organize, & Collaborate on Automation Assets