Utilities and energy companies face mounting pressure: aging infrastructure, renewable-integration demands, and ever-stricter regulatory regimes such as NERC‑CIP. With Itential, network and infrastructure teams break free from fragmented, manual operations. Our orchestration platform streamlines end-to-end workflows, embeds compliance and policy from the start, and connects across IT, OT, network, and cloud domains.
In the AI era, infrastructure isn’t just managed – it’s intelligent. Our platform prepares utilities for self-healing networks, AI-driven anomaly detection, and scalable orchestration across hybrid domains. The result: faster modernization, improved reliability, secure services, and future-ready operations.
From Manual to Model-Driven: Orchestrate Your Utility Network for the AI Era
Itential is redefining network and infrastructure orchestration for the AI era. Utilities and energy provider companies rely on our platform to modernize aging infrastructure, streamline operations, and ensure compliance with regulatory standards like NERC-CIP. By simplifying network change management and integrating with every network domain, device, cloud, and IT system, Itential helps organizations deliver reliable services faster while reducing operational costs.
As the industry evolves to meet the challenges of distributed energy, cybersecurity, and grid modernization, our customers are accelerating their shift from manual processes to end-to-end orchestration, and AI-driven operations across networks and IT infrastructure at scale.
Drive Next-Gen Grid Modernization
Transform network deployment and support processes with orchestration that spans physical and virtual infrastructure – powering key initiatives like grid modernization, real-time asset management, and data accuracy.
Increase Efficiency & Lower Costs
Reduce operations and maintenance (O&M) costs by centralizing orchestration with a single platform that integrates with all existing tools and systems – providing more comprehensive capabilities at a lower total cost of ownership than competitors.
Accelerate Operations & Minimize Downtime
Enable field teams to access network services and configurations within minutes, not days – accelerating response times, minimizing downtime, and driving operational value across the organization.
Maintain Regulatory Readiness
Manage network configuration compliance from a single platform and embed security and compliance controls into automated workflows – ensuring continuous adherence to NERC-CIP and other regulatory frameworks.
Enhance Cybersecurity Posture
Orchestrate threat response workflows and integrate seamlessly with any security tools to protect critical infrastructure from cyberattacks and meet evolving regulatory requirements.
Support AI-Driven Infrastructure Innovation
Connect your AI ecosystem to your infrastructure – transforming insights into trusted, automated actions. Ensure security with built-in guardrails, policy enforcement and cross-domain orchestration.
Itential Accelerates Network Transformation for Leading Utilities Providers
1,000+
Engineer hours reclaimed every month
85%
reduction in manual change effort
45 days → Same Day
service delivery improvement
6 hours → 20 mins
time per software upgrade
Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network—from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency—we’re redefining how utilities manage network operations in the age of AI and digital transformation.
Matt Deibel
Manager – Grid Automation Services
at Southern California Edison
North American Utilities Company Mitigates Regulatory Network Compliance Fines with Itential
One of the largest gas and electric utilities in North America faced the need to scale configuration management and streamline a Field Area Network refresh to maintain NERC-CIP compliance and avoid heavy fines. They partnered with Itential to accelerate change processes, integrate automation with sources of truth, and bring their network back into compliance without increasing headcount.
We eventually found ourselves unable to maintain accuracy with many different sources of truth to manually go and update. Any automation solution we adopted had to also solve for this problem.”
Network Engineer, North American Utilities Company
Comprehensive Automation & Orchestration Features Designed for the AI Era
Through APIs, open networking standards and software orchestration, the Itential SaaS Platform unifies automation across all network domains and IT infrastructure – enabling large utilities networks to operate as one adaptive ecosystem. By accelerating onboarding, integrating new devices and systems seamlessly, and embedding model-driven intelligence, utilities teams become agile, innovative and efficient – while maintaining configuration consistency, governance and scale.
Rapidly build reusable and modular workflows that stitch together a diverse set of automations and network domains with infrastructure and IT systems for end-to-end orchestration.
The Itential Model Context Protocol (MCP) is the bridge between AI-generated intent and enterprise infrastructure. Built on the MCP open-source standard, it connects AI agents to Itential’s Platform, enabling safe, auditable, and policy-driven automation and orchestration execution at scale.
Configuration management at the scale of utilities networks. Teams can easily manage configurations across physical and cloud infrastructure to maintain standards and ensure organizations meet critical NERC-CIP requirements.
Over 300+ out-of-the-box integrations to systems spanning authentication, cloud, controllers and orchestrators, inventory, ITSM, notifications and messaging, SD-WAN, security, telemetry.
Engineers can easily onboard existing Ansible, Python, or OpenTofu/Terraform automations and leverage enterprise grade security, authentication and audit controls to securely expose scripts or incorporate them into orchestrated workflows.
Itential’s central orchestration and northbound network API exposure enables teams to take a platform approach to network services, enabling field and infrastructure teams to request services from a catalog that are published by an automation and orchestration team or center of excellence.
Itential Automation & Orchestration Capabilities Across Teams
Centralized network automation and orchestration enables a platform approach to managing distributed networks – from data center to grid to transport to cloud – to leverage automation and deliver their own domain capabilities to the rest of the organization. For complex utilities network environments, giving each team the tools they need is critical.
For Automation Teams/Center of Excellence
- Centralize skills and tooling to drive automation and orchestration across the network.
- Integrate network orchestration with all systems of record to ensure confidence.
- Orchestrate any process to deliver an end-to-end outcome, no matter how many domains, platforms, and tools are involved.
- Ensure orchestrated services follow change control processes and build compliance into every workflow.
For Network Domain & Field Teams
- Onboard and leverage existing Ansible, Python, and Terraform/OpenTofu automations.
- Manage configuration compliance across CLI and API resources.
- Deliver network services for other teams to self-serve safely and securely, saving time and effort.
- Stay focused on your own tooling and automation needs while contributing to a centralized orchestration strategy without extra effort.
For Security Teams
- Leverage unique configuration compliance management, validation, and remediation capabilities to maintain compliance across complex, multi-domain network infrastructure.
- Ensure all network change processes are integrated with security platforms.
- Create an audit trail for every single network change.
- Facilitate collaboration between network and security teams through orchestration and self-service delivery.
For IT & App Teams
- Self-serve the network as a catalog of standardized products, facilitating rapid development. API-driven, so developers can leverage pipelines, IDPs, or any other method to call network services.
- Native ServiceNow App for allowing users to run Itential automations to complete IT service requests and deliver infrastructure service requests with cloud-like efficiency.
Frequently Asked Questions
Can Itential automate changes in operational technology (OT) and IT networks?
Yes. Itential orchestrates across IT, OT, and SCADA systems, enabling consistent automation without compromising control.
How does Itential help improve reliability for utility networks?
Itential’s guardrails and closed-loop automation ensure that changes don’t disrupt grid operations, pipelines, or SCADA communications.
Does Itential support compliance with energy regulations (e.g., NERC CIP)?
Yes. Itential enforces golden configs, drift detection, and audit logs aligned to NERC CIP and other standards.
How can AI copilots be used safely in utility networks?
AI copilots can propose or trigger workflows for drift remediation or patching, but Itential ensures they follow RBAC, approvals, and compliance mandates.
Learn More with Itential Content
Blogs
- From Scripts to Strategy: How Utilities Are Building the AI-Ready Grid with Automation & Orchestration
- From Chaos to Compliance: How a Utilities Company Adopted Itential to Modernize Configuration Management
- Modular & Reusable Automation: How Your Network Team Can Do More with Less Effort
- Understanding the Direct & Indirect Value Drivers of Network Automation
- How Security, Application, & Network Teams Can Reap the Rewards of a Centralized Orchestration Platform
- Training, Tribal Knowledge, & Tying It All Together: Network Automation Is More than Pushing Config
- Audit Anxiety to Automated Assurance: Solving Real-World Configuration Challenges with Itential
- From Automation to Autonomy: Building Trust in the Age of Intelligent Networks
Other Resources
- How Southern California Edison Is Automating the Grid for an AI-Driven Future
- The Complete Guide to Evaluating Orchestration Platforms
- Gartner® Market Guide for Infrastructure Automation & Orchestration Tools
- Modernizing the Grid for an AI-Driven Future: SCE’s Journey with Automation & Orchestration
- Itential ServiceNow Application
- Driving Cloud Automation With Observability, AIOps, & NetDevOps
- Orchestrate Your Network Automations: Building Workflows to Integrate with your IT Ecosystem (NFD 36)
- How to Audit Network Security Vulnerabilities from Cisco PSIRTs with Itential’s Automated Configuration Compliance
