Share this
Table of Contents
Welcome to 2026! It’s nice to see you again, we’ve got a fresh batch of Itential Insights to share so let’s get into it. Here’s what you’ll find this month:
-
Gartner weighs in on agentic operations. The 2026 Gartner Predicts report is clear: AI agents are moving beyond copilots into real infrastructure work. The key to success? Connecting AI reasoning to safe, governed execution.
-
Lumen shares lessons learned. Hear how they paired disciplined orchestration with AI-driven insights to safely close the gap between detection and action to move to autonomous network operations.
-
John builds his first FlowAgent. Watch John go from natural language to a fully functional FlowAgent in minutes. No brittle code, no hand-rolled integrations, no manual scripting.
-
PCI compliance, orchestrated. A global enterprise shifted from manual forensics and scripts to deterministic, audit-ready workflows. Learn how they did it with Itential.
Agentic Operations is
Transforming Infrastructure Delivery
Gartner’s Predicts 2026 research underscores a fundamental shift: AI agents are moving beyond copilots and assistants into real infrastructure and operations work, reshaping how hybrid infrastructure gets delivered and governed.
These “agentic operations” – where systems can plan, decide, and act with decreasing human intervention – promise faster outcomes with fewer resources. But the catch? Success hinges on connecting AI reasoning to safe, governed execution across real systems, not just experimentation.
This Month’s Spotlight
Lumen’s Journey to Safe Autonomous Network Operations
Join us live to hear how Lumen paired disciplined orchestration with AI-driven insights to safely close the gap between detection and action – moving toward autonomous network operations.
John Builds His First FlowAgent
Watch John build and deploy a fully functional FlowAgent in minutes with FlowAI – using natural language to eliminate brittle code, hand-rolled integrations, and manual scripting.
Global Enterprise Orchestrates PCI Compliance & Infrastructure Changes
See how they shifted from manual forensics and scripts to deterministic, audit-ready workflows that accelerate PCI compliance and large-scale change with Itential.
Picks of the Month
Zero Touch Cloud Provisioning Through Unified Infrastructure Orchestration
Mapping Itential Platform Technologies to the AI Infrastructure Journey
451 Research Identifies FlowAI as the Foundation for Autonomous, Governed Infrastructure Operations
Cloud Gambit Podcast: Agentic Ops – How to Scale Reasoning Without Losing Control
From the Blog
From “Give Me Your Script” to “Give Me Your Prompt”: The Evolution of Essential IT Skills →
Upcoming Live Webinars
Orchestrated & AI-Driven Certificate Lifecycle Management
See how teams reduce manual effort, eliminate expiration-driven outages, improve compliance posture, and deliver certificate rotation as a reusable self-service capability without adding headcount or complexity.
From Edge to AI: How Leading Utilities Are Orchestrating FAN Deployments for Long-Term Operational Intelligence
February 18 @ 12 PM EST | Save Your Seat →
Close the Loop: Lumen’s Journey to Safe Autonomous Network Operations
February 25 @ 12 PM EST | Save Your Seat →
Live Events
Cisco Live!
May 31 – June 4 | Las Vegas, NV | Get Your Tickets →
AutoCon 5
June 8-12 | Munich, Germany | Learn More →
Kristen H. Rachels
Chief Marketing Officer ‐ Itential
Kristen serves as Chief Marketing Officer for Itential, leading their go-to-market strategy and execution to accelerate the adoption and expansion of the company’s products and services.
