Transform Infrastructure Operations into Intelligent, Autonomous Systems

Design custom AI agents with specific personas, reasoning models, and operational responsibilities  defining exactly what each agent can see, propose, and execute within your infrastructure environment.

• Assign Granular Access & Toolsets
  Grant agents access to specific Projects, workflows, APIs, Gateway services, and MCP tools with granular RBAC, ensuring each agent operates within defined boundaries and can only invoke approved capabilities.
• Establish Policy-Based Guardrails
  Configure guardrails that determine what agents can observe, reason about, propose, and execute – embedding organizational policies, compliance requirements, and operational constraints directly into agent behavior.
• Infuse Agents with Infrastructure Context
  Build agents that understand network topology, device configurations, dependency relationships, and operational state – enabling context-aware reasoning that adapts to real-time infrastructure conditions.

AI agents reason and construct plans, but the Itential Platform executes all actions through validated, auditable workflows – maintaining complete control, compliance, and traceability for every infrastructure change.

• Separation of Reasoning & Execution
  Agents reason and construct plans; Itential Platform executes actions through deterministic, validated workflows – creating a clear boundary between AI-generated proposals and infrastructure changes that ensures safety and predictability.
• Policy Enforcement & Approval Gates
  All agent-initiated actions pass through policy checks, approval gates, and compliance validation before execution – routing high-risk changes through human review while allowing low-risk operations to proceed autonomously.
• Complete Audit Trails & Rollback
  Capture agent reasoning, tool invocations, workflow execution steps, approval decisions, and results in immutable audit logs – with built-in rollback mechanisms and error recovery for instant remediation when changes don’t produce expected outcomes.

Connect external AI systems like ChatGPT, Claude, and Gemini, as well as external agents to infrastructure operations through FlowMCP Server, exposing governed workflows as MCP tools while preventing direct, uncontrolled access to production environments.

• Standards-Based AI Integration via MCP
  FlowMCP Server, built on the Itential open-source Model Context Protocol (MCP), connects external AI systems and custom-built agents to Itential Platform through strict schema-based contracts that define exactly what operations are permissible.
• Expose Platform Workflows as MCP Tools
  Surface Platform workflows, automations, and integrations as MCP tools that external AI systems can discover and invoke – all operating under RBAC, policy enforcement, and approval workflows without bypassing governance controls.
• Contract-Bound, Auditable AI Access
  No AI system accesses infrastructure directly; all interactions are contract-bound through MCP interfaces, auditable in Platform logs, and policy-compliant, ensuring external AI operates within enterprise security and compliance boundaries.

Itential bridges AI reasoning and infrastructure execution through four integration modes – enabling AIOps remediation, agent-initiated workflows, embedded AI within orchestration, and MCP-based agentic operations across your entire ecosystem.

• AI-Driven Event Detection & Automated Remediation
  Connect AIOps and observability platforms to automatically respond to anomalies with policy-compliant workflows – ingesting events, orchestrating cross-domain remediation, and closing loops in ITSM systems.
• Agent-Initiated Workflow Triggering
  Allow LLMs and AI agents to initiate secure, auditable workflows through API triggers – applying governance, approval gates, and maintaining full traceability for every agent-requested action.
• Agentic Orchestration via MCP Server
  Translate AI intent into infrastructure action using the MCP Server governance layer – enabling agent-to-agent collaboration where one detects, another queries, and Itential executes under full compliance and audit control.

Scale agentic operations from pilot projects to enterprise-wide deployment with architecture designed for performance, resilience, and security -supporting thousands of concurrent agent executions across hybrid environments.

• Horizontal Scaling Without Degradation
  Horizontal scaling architecture supports thousands of concurrent agent executions without performance degradation – enabling multiple agents to operate simultaneously across network domains, cloud regions, and operational teams.
• High Availability & Disaster Recovery
  High availability and disaster recovery architecture ensures agentic operations remain resilient during infrastructure failures – with automatic failover, state persistence, and recovery mechanisms that prevent operational disruption.
• Security & Compliance at Every Layer
  SSO integration, RBAC enforcement, secrets management, policy validation, and audit logging operate at every architectural layer – from agent reasoning through workflow execution to infrastructure API calls -ensuring compliance without exception.

Agents can only act responsibly when they have accurate insight into the environment. Through integrations, adapters, and the Automation Gateway, the Platform exposes telemetry, state, and operational context that transforms generic AI into infrastructure-aware intelligence.

• Real-Time Infrastructure State & Telemetry
  Agents access live device configurations, topology data, performance metrics, and operational telemetry across network, cloud, and security systems – understanding current infrastructure conditions before proposing any action.
• Operational Dependencies & Service Relationships
  FlowAgents reason using enterprise context – understanding which services depend on which infrastructure, how changes impact connected systems, and what compliance requirements apply to each operational domain.
• 300+ Pre-Built Integrations for Full Stack Visibility
  Connect agents to controllers, APIs, scripts, cloud services, network devices, ITSM platforms, and observability tools – forming the instrumentation layer that gives agents comprehensive awareness across your entire infrastructure environment.