See why top organizations choose Itential to unify infrastructure, automation, and intelligence.
Why Our Customers Choose Itential
Itential is redefining network automation and orchestration for the AI era. The world’s largest companies use our products to deliver high-quality services faster, simplify network change management, maintain security with standardized configuration and compliance, and drive the future of intelligent, agentic infrastructure operations.
Enhance Productivity & Efficiency
Automate network tasks to save time and empower teams to deliver standardized services.
Mitigate Risk & Ensure Compliance
Ensure compliance and control with standardized services and Golden Configurations.
Accelerate Service Delivery
Offer network services through a self-service catalog for instant access and faster delivery.
Ensure Quality & Reliability
Prevent outages and streamline audits with automated testing and change management.
Drive Innovation & New Product Delivery
Automate deployments across cloud and edge. Use APIs to quickly adopt new technologies.
AI-Orchestrated Intelligence
With built-in guardrails, policy enforcement, and cross-domain orchestration, we make AI operational at scale.
Accelerating Global Network Innovation at Scale
By implementing the Itential Platform, Colt moved from fragmented scripts and slow roll-outs (6 months to 2 years) to unified automation workflows that deliver new services in weeks or months. The result? Standardized, repeatable operations; freed-up network engineers focusing on design; and a dramatically faster path to service innovation.
Since we deployed Itential, the speed at which we are developing automations and innovation has increased massively.
Shirish Basant Rai
Network Platforms & Systems Architect, Colt
SCE Transforms Utility Operations with Automation, Orchestration, & AI-Ready Infrastructure
Southern California Edison (SCE), one of the largest electric utilities in the U.S., faced a challenge shared by many in the industry: rapidly growing infrastructure complexity with no ability to grow headcount. Manual processes were slow, inconsistent, and impossible to scale – creating risks for service reliability, data quality, and long-term grid modernization. To address this, SCE partnered with Itential and WWT to rethink how infrastructure is managed, automated, and governed for the AI-driven future.
Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network—from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency—we’re redefining how utilities manage network operations in the age of AI and digital transformation.
Matt Deibel
Manager, Grid Automation Services at SCE
Fiserv Accelerates Service Delivery, Reduces Risk through Standardized Orchestration
In 2023, Fiserv’s network processed $2.03 trillion USD in transactions — meaning network reliability is absolutely essential. At the same time, accelerating the delivery of network engineering is key to supporting innovative application development. By adopting Itential to orchestrate and standardize network services across their distributed, multi-vendor network, Fiserv has been able to lower the barrier to entry for network engineers to use automation and accelerate service delivery while simultaneously reducing the risk of incidents caused by human error.
Itential will make us more money by increasing our velocity to deliver infrastructure, it will save us money, because to deliver more, I won’t need any significant increase in headcount and it keeps me off the front page of the newspaper, by allowing me to ensure the infrastructure is consistently secured everywhere- no matter whether it’s a CPE that’s at a retail store, or it’s an Internet facing router that’s terminating VPNs or it’s a workload in public cloud – Itential gives me that ability to deliver consistency and pull all three levers at the same time.
Michael Wynston
Director Global Network Architecture & Automation, Fiserv
Armstrong Automates & Accelerates Infrastructure Service Delivery
Armstrong World Industries faced a growing backlog of service requests and the challenges of maintaining a limited homegrown orchestration system. To streamline operations, the company turned to Itential’s scalable, event-driven platform. With Itential, the team automated end-to-end workflows, seamlessly integrated tools like ServiceNow and GitLab, and reduced service delivery times from days to just minutes. This transformation not only enhanced efficiency but also delivered measurable ROI through real-time data tracking and reporting.
Users now get faster service delivery because Itential automates the entire process. What used to take days now takes minutes, and that’s a massive improvement for us.
Eric Anderson
Senior Infrastructure Architect, Armstrong
Engineering Operational Confidence at Global Scale
By deploying the Itential Platform as a governed orchestration foundation, Lumen unified automation across one of the world’s largest networks – resulting in 21 % fewer customer-impacting incidents, near-zero downtime, and millions of orchestrations annually.
Itential provided the orchestration backbone – governance, velocity, and scale – to make safe autonomy practical at enterprise level.
Greg Freeman
Vice President Network and Customer Transformation, Lumen
S&P Global Delivers Network Services Same-Day
With Itential, the S&P Global Network Services team has reduced manual effort by 80-90% and reduced completion times to hours instead of days. By enabling self-service networking for their network engineers, they have realized such results as reducing their firewall configurations from days to minutes and firewall rule changes from minutes to seconds. With Itential, the S&P Global network team can orchestrate a higher level of activities more quickly, accelerating their time to deliver value to customers, ensuring customer retention, expansion and ultimately, satisfaction.
Almost immediately after working with Itential, we started to realize the true value of delivering services the same day without having to go through a reskilling process. We chose Itential because our environment is truly hybrid and their platform works best with both worlds.
Guruprasad Ramamoorthy
VP, Global Head of Network Architecture, Engineering & Operations, S&P Global
RUSH Automates NetOps to Respond Quickly to Critical IT Needs & On-Demand Patient Care
The RUSH University Medical Center team tackled their challenges of supporting a sprawling network that supports three hospitals and over 30 remote sites by adopting Itential to reduce operational bottlenecks, streamline mundane tasks, and respond quickly to critical IT needs — improving the efficiency of healthcare delivery while maintaining patient safety.
The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.
Uzair Khan
Manager of Network Services, RUSH University Medical Center
Corning Modernizes Global Network Operations
Corning faced the challenge of refreshing thousands of network devices across its global footprint while working with a fixed-sized team, fragmented tools, and inconsistent scripts. With Itential, the network team unified its workflow automation, integrated with ITSM, IPAM and monitoring platforms, and enabled self-service orchestration for remote sites. The outcome: a scalable, compliant network transformation executed without increasing headcount, with faster deployments, reduced error-rates and consistent processes worldwide.
Itential has given us the ability to take a consistent, scalable approach to network automation across our global environment. By integrating with our existing tools and simplifying the way we manage change, we’re able to execute on a large-scale refresh initiative while staying within our current staffing model.
Chris Healy
Director of LAN/WAN – Campus at Corning
North American Utilities Company Mitigates Regulatory Network Compliance Fines with Itential Automation & Orchestration
Leading Healthcare Insurance Provider Sunsets Legacy HPNA, Reduces Device Backups from Hours to Minutes with Itential’s Automated Configuration Management
Federal Agency Modernizes Mission-Critical Networks Through Automation & Orchestration with Itential
How Blackfoot Communications Increased Operational Efficiency & Enhanced Service Quality With Itential
How a Global Bank Modernized Operations & Set the Foundation for Future-Ready Networking
Global Manufacturing Company Cuts Employee Software Deployments from Days to Minutes by Automating IT Service Requests
Learn More with Itential Content
Blogs
- Automation is a Team Sport: Why Collaboration Beats Tooling
- From Scripts to Systems: Why Orchestration is the Missing Link in AI Adoption
- Getting Started with Itential MCP Server
- Strategic Imperatives for Infrastructure Leaders in an AI-Enabled World
- Why Being Late to Automation Might Be the Smartest Move You Ever Made
- How Corning Is Driving Global Network Transformation with Itential
- Orchestrating Resilience: How CIOs & CISOs are Hardening the Edge
Other Resources
- Packet Pushers: From Automation to Orchestration for a FinTech Network
- Itential Recognized in Seven 2025 Gartner® Hype Cycle™ Reports for Leadership in Infrastructure Orchestration & Automation
- Strategic Imperatives for Infrastructure Leaders in an AI-Enabled World
- Packet Pushers: Innovating Healthcare IT – Automating NetOps at RUSH University Medical Center
- From Scripts to Platforms: What’s Really Holding Back Network Automation?
- How to Leverage Itential MCP & Agentic AI For Network Config Compliance