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Vendor

New

Product

Relic

Method

REST

Category

Service Assurance

Project Type

Adapter


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Adapter

Adapter for Integration to New Relic

Overview

This adapter is used to integrate the Itential Automation Platform (IAP) with the New_relic System. The API that was used to build the adapter for New_relic is usually available in the report directory of this adapter. The adapter utilizes the New_relic API to provide the integrations that are deemed pertinent to IAP. The ReadMe file is intended to provide information on this adapter it is generated from various other Markdown files.

Details

The New Relic adapter from Itential is used to integrate the Itential Automation Platform (IAP) with New Relic. With this adapter you have the ability to determine performance metrics as well as do Event monitoring for infrastructure and cloud services. With this adapter you have the ability to perform operations such as:

  • Get Alert

For further technical details on how to install and use this adapter, please click the Technical Documentation tab.

New Relic

Table of Contents

Specific Adapter Information

Authentication

This document will go through the steps for authenticating the New Relic adapter with authentication methods we have worked with in the past. Properly configuring the properties for an adapter in IAP is critical for getting the adapter online. You can read more about adapter authentication HERE.

Companies periodically change authentication methods to provide better security. As this happens this section should be updated and contributed/merge back into the adapter repository.

Static Token (APIKEY) Authentication

The New Relic adapter requires Static Token (APIKEY) Authentication. If you change authentication methods, you should change this section accordingly and merge it back into the adapter repository.

STEPS

  1. Ensure you have access to a New Relic server and that it is running
  2. Follow the steps in the README.md to import the adapter into IAP if you have not already done so
  3. Use the properties below for the properties.authentication field
    "authentication": {
    "auth_method": "static_token",
    "token": "<token>",
    "auth_field": "header.headers.X-Api-Key",
    "auth_field_format": "{token}",
    "auth_logging": false
    }

    you can leave all of the other properties in the authentication section, they will not be used when the auth_method is static_token.

  4. Restart the adapter. If your properties were set correctly, the adapter should go online.

Troubleshooting

  • Make sure you copied over the correct token.
  • Turn on debug level logs for the adapter in IAP Admin Essentials.
  • Turn on auth_logging for the adapter in IAP Admin Essentials (adapter properties).
  • Investigate the logs - in particular:
    • The FULL REQUEST log to make sure the proper headers are being sent with the request.
    • The FULL BODY log to make sure the payload is accurate.
    • The CALL RETURN log to see what the other system is telling us.
  • Credentials should be masked by the adapter so make sure you verify the username and password - including that there are erroneous spaces at the front or end.
  • Remember when you are done to turn auth_logging off as you do not want to log credentials.

Sample Properties

Sample Properties can be used to help you configure the adapter in the Itential Automation Platform. You will need to update connectivity information such as the host, port, protocol and credentials.

  "properties": {
    "host": "localhost",
    "port": 443,
    "choosepath": "",
    "base_path": "/v2/",
    "version": "",
    "cache_location": "none",
    "encode_pathvars": true,
    "encode_queryvars": true,
    "save_metric": false,
    "stub": true,
    "protocol": "https",
    "authentication": {
      "auth_method": "static_token",
      "username": "username",
      "password": "password",
      "token": "token",
      "token_timeout": 600000,
      "token_cache": "local",
      "invalid_token_error": 401,
      "auth_field": "header.headers.X-Api-Key",
      "auth_field_format": "{token}",
      "auth_logging": false,
      "client_id": "",
      "client_secret": "",
      "grant_type": "",
      "sensitive": [],
      "multiStepAuthCalls": [
        {
          "name": "",
          "requestFields": {},
          "responseFields": {},
          "successfullResponseCode": 200
        }
      ],
      "sso": {
        "protocol": "",
        "host": "",
        "port": 0
      }
    },
    "healthcheck": {
      "type": "none",
      "frequency": 60000,
      "query_object": {},
      "addlHeaders": {}
    },
    "throttle": {
      "throttle_enabled": false,
      "number_pronghorns": 1,
      "sync_async": "sync",
      "max_in_queue": 1000,
      "concurrent_max": 1,
      "expire_timeout": 0,
      "avg_runtime": 200,
      "priorities": [
        {
          "value": 0,
          "percent": 100
        }
      ]
    },
    "request": {
      "number_redirects": 0,
      "number_retries": 3,
      "limit_retry_error": [
        0
      ],
      "failover_codes": [],
      "attempt_timeout": 5000,
      "global_request": {
        "payload": {},
        "uriOptions": {},
        "addlHeaders": {},
        "authData": {}
      },
      "healthcheck_on_timeout": true,
      "return_raw": false,
      "archiving": false,
      "return_request": false
    },
    "proxy": {
      "enabled": false,
      "host": "",
      "port": 1,
      "protocol": "http",
      "username": "",
      "password": ""
    },
    "ssl": {
      "ecdhCurve": "",
      "enabled": false,
      "accept_invalid_cert": false,
      "ca_file": "",
      "key_file": "",
      "cert_file": "",
      "secure_protocol": "",
      "ciphers": ""
    },
    "mongo": {
      "host": "",
      "port": 0,
      "database": "",
      "username": "",
      "password": "",
      "replSet": "",
      "db_ssl": {
        "enabled": false,
        "accept_invalid_cert": false,
        "ca_file": "",
        "key_file": "",
        "cert_file": ""
      }
    },
    "devicebroker": {
      "enabled": false,
      "getDevice": [
        {
          "path": "/get/devices/{id}",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "fail",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {
            "name": "host",
            "ostype": "os",
            "ostypePrefix": "system-",
            "ipaddress": "attributes.ipaddr",
            "port": "443"
          }
        }
      ],
      "getDevicesFiltered": [
        {
          "path": "/get/devices",
          "method": "GET",
          "pagination": {
            "offsetVar": "",
            "limitVar": "",
            "incrementBy": "limit",
            "requestLocation": "query"
          },
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "fail",
          "requestFields": {},
          "responseDatakey": "",
          "responseFields": {
            "name": "host",
            "ostype": "os",
            "ostypePrefix": "system-",
            "ipaddress": "attributes.ipaddr",
            "port": "443"
          }
        }
      ],
      "isAlive": [
        {
          "path": "/get/devices/{id}/status",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "fail",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {
            "status": "status",
            "statusValue": "online"
          }
        }
      ],
      "getConfig": [
        {
          "path": "/get/devices/{id}/configPart1",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "fail",
          "requestFields": {
            "id": "name"
          },
          "responseDatakey": "",
          "responseFields": {}
        }
      ],
      "getCount": [
        {
          "path": "/get/devices",
          "method": "GET",
          "query": {},
          "body": {},
          "headers": {},
          "handleFailure": "fail",
          "requestFields": {},
          "responseDatakey": "",
          "responseFields": {}
        }
      ]
    },
    "cache": {
      "enabled": false,
      "entities": [
        {
          "entityType": "",
          "frequency": 1440,
          "flushOnFail": false,
          "limit": 1000,
          "retryAttempts": 5,
          "sort": true,
          "populate": [
            {
              "path": "",
              "method": "GET",
              "pagination": {
                "offsetVar": "",
                "limitVar": "",
                "incrementBy": "limit",
                "requestLocation": "query"
              },
              "query": {},
              "body": {},
              "headers": {},
              "handleFailure": "ignore",
              "requestFields": {},
              "responseDatakey": "",
              "responseFields": {}
            }
          ],
          "cachedTasks": [
            {
              "name": "",
              "filterField": "",
              "filterLoc": ""
            }
          ]
        }
      ]
    }
  }

Swagger

Generic Adapter Information