Itential Workflow Designer Training

 

Overview & Agenda

Course conducted in a classroom setting. Onsite instructor delivers lectures to attendees, and attendees individually work their labs at the same time. Lecture is augmented with Powerpoint visual aids; attendees receive a copy of the lecture Powerpoint file. Attendees will work in an Itential system running on a remote virtual environment using lab guides provided in a PDF file.

Each attendee will be assigned his or her own virtual machine. Attendees will build, modify, review, and troubleshoot workflows over the course of tiered labs. Consecutive labs incrementally build a final project. Labs cannot be skipped or done out of order. Attendees will learn how to locate relevant functions for workflow tasks, configure tasks, and assemble tasks together to construct an automated job. At the course conclusion, all lab environments are destroyed.

Course conducted online through the Itential Academy website. Self-paced video lectures are combined with interactive lab guides for a simplified lab experience through the Itential Academy website. Learners work in an Itential system running on a remote virtual environment. Each attendee will be assigned his or her own virtual environment. Attendees will build, modify, review, and troubleshoot workflows over the course of tiered labs. Consecutive labs incrementally build a final project. Labs cannot be skipped or done out of order. Attendees will learn how to locate relevant functions for workflow tasks, configure tasks, and assemble tasks together to construct an automated job. Lab environments persist for the duration of the learner’s Itential Academy subscription, and the 18 labs follow the same agenda order as is described below for the classroom course. Learners can repeat lectures and revisit labs at any time. Learners can delete all workflows, forms, and MOP templates and restart courses from the beginning, if desired.

Day One

  • Workflow Definition
    • Lab. Access Workflow Builder
    • Lab. Create new workflow with single automated task.
  • Job Manager
    • Lab. Job Manager
  • Variables.
  • Restricting manual tasks with Groups
    • Lab. Create new workflow by adding single manual task
  • Work Queue
    • Lab. View and manage task in Work Queue.
  • API
    • Lab. API
  • Form Builder
    • Lab. Add a form to collect service model data.
    • Lab. Scheduled Tasks
  • Task and Job Life Cycles
    • Lab. Job Management
  • Workflow Engine Operators

Day Two [Onsite]

  • [Onsite Only] Day 1 Review
    • Lab. Split form
  • Job and Task States
    • Lab. Sync_Devices workflow
  • Query operator, jsonQuery
    • Lab. query and childJob operators
  • MOP
  • Why MOP?
  • Command Templates
  • Analytics Templates
    • Lab. MOP
  • PRE command template
  • POST command template
  • Analytics command template
    • Lab. Add PRE MOP Command Template to Workflow
    • Lab. Add POST MOP Command Template to workflow
    • Lab. Add MOP analytics template to workflow

Day 3 [Onsite]

  • [Onsite Only] Day 1-2 review
  • Evaluation workflow operation task
    • Lab. Pre-change MOP command template
    • Lab. Post-change MOP command template
  • MOP Analytics Template
    • Lab. MOP analytics template
    • Lab. Service Catalog

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