Selector + Itential together deliver an AI-powered, closed-loop solution that pairs real-time event detection with automated, policy-based remediation to resolve network issues instantly and automatically.
What We Solve
Infrastructure teams are stuck in reactive firefighting — chasing down alerts, creating tickets, and manually executing remediations. Even with observability tools in place, taking action often requires switching contexts, writing scripts, and escalating to different teams.
With Selector + Itential, that manual process becomes a closed-loop, event-driven workflow.
This is how modern infrastructure runs: From detection ➝ to decision ➝ to deployment — all in real time.
Selector sees it. Itential fixes it.
- 01 Selector Detects the Issue
Selector ingests telemetry and logs, identifies anomalies, correlates events, and pinpoints the root cause. It then triggers Itential’s REST API or AI Agent with relevant context (e.g., IP address, device info). - 02 Itential Launches the Workflow
Itential receives the trigger, returns a job ID, and initiates a policy-driven remediation workflow. - 03 ServiceNow Ticket Created
A ticket is automatically generated from Itential to ServiceNow to track the incident within existing ITSM processes. - 04 Data Enrichment & Validation
Itential pulls in data from inventory tools like NetBox or other source-of-truth systems to gather context. It then runs pre-checks to validate the port status before making changes. - 05 Automated Remediation Executed
Once validated, Itential performs the fix — in this case, executing a port reset. - 06 Post-Check & Sync
Post-checks verify the port is restored. Itential updates inventory systems and closes the ServiceNow ticket with the final outcome. - 07 Job Completion Notification
Either Itential notifies Selector that the job is complete, or Selector polls Itential to verify job status — maintaining full-loop visibility.
Itential & Selector Joint Benefits
Together, Itential and Selector enable enterprises to move from reactive incident response to proactive, automated resolution with:
AI-Driven Event Detection
Selector transforms floods of alerts into a single root cause and clear next step.
Closed-Loop Automation
Itential automatically remediates the issue with full validation, policy enforcement, and audit trails.
Seamless Toolchain Integration
Built to work with your stack, from ServiceNow to NetBox to custom APIs.
Faster MTTR
Go from hours of investigation to seconds of automated resolution.
Enterprise-Ready Scale
Designed for high-volume environments with complex workflows and compliance needs.
With Selector + Itential, you can:
✅ Detect issues in real time
✅ Trigger automation instantly
✅ Validate every step
✅ Track every action
✅ Resolve incidents before users ever notice
This is AI-powered infrastructure you can trust.
Built for Modern Infrastructure Teams
Selector and Itential are built for how real teams operate today. Whether you’re running telco networks, enterprise IT, or hybrid cloud infrastructure, this integration delivers real results.
Selector delivers AI-powered observability and event correlation for enterprises and service providers. Purpose-built for complex environments, Selector ingests data from logs, metrics, and events to provide real-time insights and actionable intelligence across infrastructure, networks, and applications.
- AI-Driven Event Correlation: Automatically connects related anomalies across multiple data sources to reduce alert fatigue.
- Root Cause Identification: Pinpoints the source of incidents using machine learning for faster triage and diagnosis.
- Multi-Source Telemetry Integration: Ingests metrics, logs, traces, and events from disparate tools across hybrid cloud and on-prem.
- Real-Time Insights: Detects critical issues as they occur and generates actionable alerts with high signal-to-noise ratio.
- Scalable for Carrier-Grade Environments: Designed for high-volume, distributed architectures typical of telcos and large enterprises.
Itential provides a suite of products that deliver automation and orchestration at scale. With Itential’s flagship Platform, automation developers can build and innovate faster, and operators can self-serve and execute autonomously, driving efficiency across your entire organization.
- AI-Driven / Event-Driven Automation: Trigger workflows automatically from system alerts, events, or API calls.
- Policy-Based Remediation: Execute corrective actions aligned with compliance, security, and business policies.
- Workflow Designer: Build and manage complex automations visually, without custom scripting.
- Multi-Domain Orchestration: Integrate across network (Cisco, Juniper, Arista), cloud (AWS, Azure), and ITSM (ServiceNow, Jira) systems.
- Multi-Tool Support: Natively run Ansible Playbooks, Python Scripts, and OpenTofu plans
- Closed-Loop Automation: Respond, remediate, and validate changes end-to-end – no human intervention.
Learn More with Itential Content
Blogs
- Itential Named a Top Cloud Infrastructure Innovator: How AI Orchestration Is Shaping the Future
- More Impact, Same Effort: Orchestrating Your Automations
- The AI-Ready Infrastructure Platform, Powered by Itential
- How Network Engineers Can Build a Product Mindset for Automation
- The Future Is Now: How AI-Driven Automation Is Transforming Network Operations
- Assessing the Promise of AI in Networking Now & Into the Future
- How to Productize Network Services with Stateful Orchestration
Other Resources
- How to Leverage AI to Expose Your Network Service Catalog in Itential
- How to Publish & Expose Network Automations as a Service with Itential
- Integrating the Itential Platform with AI/ML
- How to Build & Run Network Workflows with Itential MCP + AI Automation
- Simplify How You Deploy, Track, & Manage Network Services with Itential’s Stateful Orchestration Capabilities
- How to Orchestrate & Productize Network Automations as Services
- How to Track & Orchestrate Hybrid, Multi-Cloud Security Services