Design for Scale.
Architects are tasked with designing infrastructure that spans data center, cloud, and edge – while ensuring resiliency, governance, and adaptability for the future.
Itential provides the automation and orchestration foundation that Infrastructure Architects rely on to unify domains, enforce security, and scale reliably across regions and vendors.
Infrastructure as a Platform for Scale & Security
Today’s architectures are stretched across multiple domains and cloud providers. Yet automation is still fragmented into scripts, pipelines, and point tools.
High availability and disaster recovery must be planned, but brittle automation creates weak points. Applications need to be deployed securely across regions, but governance is inconsistent. And as AI, observability, and zero-trust initiatives accelerate, existing automation struggles to keep pace.
Infrastructure Architects are reframing automation as a unified, governed platform — and leading organizations are turning to Itential to deliver it.
Why Infrastructure Architects Are Reprioritizing Automation Design
- Fragmented automation patterns create reliability risks.
- Tool sprawl and shadow scripting break governance.
- Multi-cloud and edge expansion demand consistent policy enforcement.
- HA/DR is difficult to prove with brittle pipelines.
- AI adoption requires governed APIs and secure execution layers.
How Itential Enables Scalable, Secure Architecture
Itential enables a modern operating model for orchestrated automation – designed for architects who need scale, resiliency, and control.
It’s more than low-code workflows. It’s a secure, future-proof architecture for hybrid enterprises.
With Itential, Infrastructure Architects can:
Standardize a Reference Architecture for Automation
Unify how automation runs across domains with consistent design patterns, governance, and policy enforcement.
Deploy High Availability & Disaster Recovery by Design
Scale automation across multiple regions and gateways, with HA/DR patterns that protect business continuity.
Integrate Across Multi-Cloud & Hybrid Environments
Support AWS, Azure, GCP, and on-prem networks in a single architecture, with consistent policies applied everywhere.
Secure the Automation Layer
Enforce RBAC, separation of duties, zero-trust policies, and credential vaulting as core architecture requirements.
Optimize for Observability & Compliance
Stream logs, validations, and evidence into SIEM, monitoring, and compliance platforms for continuous visibility.
Future-Proof for AI & Innovation
Expose governed APIs for AI copilots, enabling safe innovation while ensuring compliance and guardrails remain intact.
Trusted by Infrastructure Architects Across Industries
Itential is helping architects in manufacturing, enterprises, and complex multi-vendor environments scale automation securely and reliably.
Resiliency
by Design
Audit-Ready
Evidence Built In
AI-Ready
Platform
Multi-Region Scalability
Zero-Trust Enforcement
Global Manufacturing Company
Challenge
Backlog of manual software deployment requests and fragmented, script-based automation that couldn’t scale.
Solution
Orchestrated IT service requests end-to-end with Itential, integrating ServiceNow and automating request fulfillment and enforcement of zero-trust policies.
Outcome
Saved 834 manual hours per year, processed ~1,670 ServiceNow tickets automatically, and reduced deployment time for software requests from days to minutes.
U.S. Telecommunications Giant
Challenge
Router upgrades were slow and risky; operations constrained by maintenance window time and manual processes.
Solution
Introduced Itential MOP Automation to speed upgrades, automate pre/post checks, and enforce configuration compliance.
Outcome
Increased routers upgraded in one window from 2 to 90 (≈ 4,400% improvement); reduced core router upgrade time from ~4 hours to ~45 minutes.
Southern California Edison (Utilities)
Challenge
With nearly 15 million customers and a rapidly expanding grid (field area networks, AMI 2.0, wildfire-hardening), SCE faced mounting device sprawl, compliance demands, and data silos. Manual onboarding and patching consumed weeks, while audits required endless CLI checks.
Solution
Partnered with Itential and WWT to build a vendor-agnostic orchestration framework spanning Cisco, Nokia, OT firewalls, and cloud. Standardized workflows for zero-touch provisioning, patching, and compliance; integrated ITSM, CMDB, and telemetry systems.
Outcome
Compressed site turn-up from weeks to same-day; cut software upgrade time from 6 hours to <20 minutes; eliminated 1,000+ engineer hours per month (15,000+ hours saved to date); achieved continuous NERC-CIP compliance and laid the foundation for AI-enabled grid operations.
Frequently Asked Questions
How does Itential support HA/DR automation patterns?
Itential enables multi-gateway deployments, active/active failover, and synchronization across regions to ensure automation continues during outages.
Can Itential integrate with our enterprise observability and monitoring stack?
Yes. Logs, workflow results, and validation evidence can be streamed into SIEM, observability, and compliance platforms.
How does Itential enforce zero-trust automation principles?
Credentials stay vaulted, execution remains local in gateways, and RBAC ensures separation of duties.
Can I design reference architectures that include both ITSM and CI/CD pipelines?
Yes. Itential unifies workflows triggered from ServiceNow, Jira, GitHub, Jenkins, and other sources into a consistent, governed platform for your architecture.
How does Itential prepare my automation stack for AI adoption?
By exposing governed APIs and enforcing guardrails, Itential ensures copilots can safely trigger workflows while compliance and security controls remain intact.
