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Blog
How Blackfoot Communications Transformed Service Delivery with Itential
For regional providers like Blackfoot Communications, the challenge of modernizing operations wasn’t theoretical — it was immediate and business-critical. A growing customer base, expanding fiber infrastructure, and increasing demand for new services were colliding with a provisioning process that couldn’t keep up. Manual work, aging systems, and fragile handoffs between tools were slowing delivery, increasing
Blog
Why Your Network Automation is Failing: The Hidden Cost of Skipping Error Handling
Automation is supposed to make networking easier, faster, and more reliable — but too often, teams find themselves spending more time troubleshooting automation failures than they did managing networks manually. Why? Because most automation efforts assume everything will work perfectly. We see this all the time. A script is written to execute a change, but
Blog
Fighting FTD: A Personal Journey & A Call to Action
When the Fight Becomes Personal Growing up, my dad was the guy everyone called when something broke. With a master’s in mechanical engineering and a mind that never stopped solving, he was the heartbeat of our family. But over time, we watched that mind slowly dim. At first, it was small things — strange behavior,
AI & AIOps
Enabling the Intelligent Utility Grid: Itential at the UTC Telecom & Tech Conference
As the utility industry continues to modernize and evolve, infrastructure and operations leaders face a critical question: How do you manage a rapidly growing, increasingly complex network — without increasing headcount or compromising reliability? The answer lies in embracing automation, orchestration, and the foundational data strategies that make AI and advanced analytics possible. At Itential,
Blog
EMA Report: Why Scripts Dominate — But Platforms Deliver at Scale
We partnered with EMA Research on a new report to better understand how network and infrastructure teams are really approaching automation — not the hype, but the real-world, script-driven reality. The result is a comprehensive view of what engineers are doing today, why they’re sticking with homegrown solutions, and what leadership is looking for to
Blog
Your Network Automation Isn’t Failing — It’s Just Fragmented
If your automation efforts feel like they’ve hit a wall, you’re not alone — and you're not doing anything wrong. In fact, according to the 2025 Gartner® Market Guide for Network Automation Platforms, most enterprises are in the same place: they’ve made progress, but they’re not scaling. Why? Because their automations are isolated, fragmented, and
AI & AIOps
Itential + Selector Live @ Cisco Live: Close the Loop & Win Big
It’s Day 1 of Cisco Live, and the Itential team is here, ready to show you how we’re taking network and infrastructure automation to the next level. We’ve teamed up with Selector to transform how network and infrastructure operations actually get done. It’s about going from real-time insight to real-time resolution — with no manual
AI & AIOps
From Scripts to Self-Healing: A Walkthrough of AI-Driven Remediation with Itential
Network incidents don’t follow a schedule. Ports fail. Alerts spike. Threats emerge. And too often, the response is still manual — a script here, a ticket there, a late-night login to fix something that broke again. Troubleshooting is always ad-hoc, not structured, not standardized. For years, automation has helped teams speed up resolution. But speeding
AI & AIOps
MCP: The Modern CLI or the Missing Link to AI-Driven Ops?
As we roll out Model Context Protocol (MCP) across infrastructure platforms, a pressing question emerges: Is MCP just a modern-day CLI for API-fatigued engineers — or something more transformative? Let’s break down a few common answers. “MCP Feels Like CLI for the Modern Era” Argument Yes, it absolutely does. MCP is fast, composable, and uses
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