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AI & AIOps
AI’s Rewriting Automation & Itential’s MCP Server Is Your Guide
A while back, I started tinkering with LLMs in my home lab, feeding them network configs to see what they’d spit out. The results were wild — one prompt, and I had a Python script for VLAN provisioning that almost worked. Another, and I got a decent root cause analysis for a flaky BGP session.
AI & AIOps
Itential & Selector: Real-Time Observability, Automated Recovery, Enterprise-Ready
Today, Itential is excited to announce a strategic partnership with Selector AI, bringing together two industry leaders to create an end-to-end, closed-loop solution that pairs real-time event detection with automated, policy-based remediation. This integration addresses one of the most pressing challenges facing network operations teams today: taking precise and secure action on AI-driven insights. The
AI & AIOps
Unlocking Automation for MSPs: Advancing Scalable, Efficient Service Delivery
If you're running a managed services business right now, you're probably feeling the squeeze from every direction. On one hand, customers expect faster response times, broader expertise, and seamless service across hybrid, cloud, and on-prem environments. On the other hand, you’re being asked to do it all with fewer resources, tighter margins, and less room
Blog
From Manual Mayhem to Modern Ops: How a Global Bank Scaled Automation Without Starting from Scratch
When you're a global financial institution managing a complex, hybrid network — change isn’t easy. But clinging to manual processes and fragmented tooling is even harder. That was the reality for one of the world’s largest banks. They were juggling thousands of devices, a mix of vendors, and a patchwork of scripts, playbooks, and tickets.
Blog
The Product Mindset for Network Engineers: Delivering Automation as a Scalable Service
For years, network engineers have focused on optimizing tasks — writing scripts, automating configurations, and improving operational efficiency. And while that’s incredibly valuable, automation alone doesn’t solve the bigger problem of scalability. The real shift happens when network teams move from building automation scripts for themselves to delivering automation as a service that anyone in
Blog
Inside the 2025 Gartner I&O Guide: Why Product Thinking Is Reshaping Infrastructure Delivery
Intro: A Shift in Expectations The pressure on infrastructure and operations (I&O) leaders has never been higher. You're expected to deliver faster, with fewer resources, across increasingly complex environments — and do it all without compromising governance, security, or reliability. But most automation efforts remain fragmented, reliant on scripts and isolated tools that can’t scale
Blog
Automation IRL: Where to Find Itential This Summer
We’re not just going to events this summer — we’re showing out. If you’re heading to AutoCon 3, Cisco Live, or the UTC Telecom & Technology Conference, come find the Itential crew. We’re bringing real tech, real talk, and unreal swag to every stop on our events tour — plus execs, engineers, and experts ready
Blog
The Hidden Risks of Network Automation: What Happens When You Get It Wrong
Network automation promises efficiency, cost savings, and innovation — but only if it’s executed properly. Without a clear strategy, proper metrics, and governance, automation can do more harm than good. From compliance violations to costly downtime, the risks of poorly managed automation are real and often underestimated. This is the third post in our series
Blog
Want to Deliver Network Services Like a Cloud Provider? Start Thinking Like One
I've seen it countless times. A ticket requests "a VM with X, Y, and Z." You've built automations, written scripts, created workflows. Yet somehow, every request still feels like starting from scratch. What I've realized: You're not running a network anymore. You're operating a product line. This isn't just fancy talk. It's a fundamental shift
AI & AIOps
What Happens When You Plug ChatGPT into Your Network Workflow?
If you’ve ever asked GPT to write a network config, you know it’s both impressive and incomplete. Yes, it can spit out a decent CLI command. But does it know your environment? Can it validate a change? Can it tell you if that config actually fixed the issue? These aren’t just technical questions — they’re
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