Itential Professional Services offers expert guidance and proven methodologies to deploy production-ready automation and orchestration that scales with your business.
Building the Foundation for Agentic Operations in Network Infrastructure
The evolution to AI-powered infrastructure operations isn’t just about adopting new technology, it’s about transforming how your organization orchestrates and automates at scale. Itential Professional Services brings deep expertise in network automation, platform engineering, and AI orchestration to help you build production-ready systems that deliver immediate value while positioning you for the future of agentic operations.
What We Bring
AI Orchestration Expertise
Navigate the emerging landscape of agentic operations with confidence.
Production Excellence
Deploy with enterprise security, scalability, and operational best practices.
Accelerated Time-to-Value
Leverage proven methodologies to go from deployment to production in weeks, not months.
Knowledge Transfer
Build internal expertise that enables long-term success and innovation.
What We Offer
Our Services Portfolio
Whether you’re establishing your automation foundation, modernizing an existing environment, or scaling to AI-powered agentic operations, our services are purpose-built to deliver production-ready results while enabling your team to innovate independently.
Evaluation
Validate the Platform
Validate platform capabilities and technical fit through hands-on evaluation programs designed to demonstrate value before you commit.
Foundation
Onboarding the Platform
Establish your production-ready automation platform with comprehensive deployment, integration, and enablement programs designed to accelerate time-to-value.
Expansion
Accelerate & Modernize
Expand your automation capabilities, modernize your infrastructure, or accelerate specific initiatives with targeted expert services.
Partnership
Ongoing Excellence
Maintain momentum and access ongoing expertise with flexible engagement models designed for continuous optimization and strategic guidance.
Evaluation: Validate the Itential Platform in Your Environment
Experience Itential’s capabilities firsthand before making your commitment. Our evaluation programs provide structured, hands-on experiences that demonstrate real value in your environment while helping you assess technical fit and team readiness.
Evaluation
Cloud Hosted Workshop: Explore Itential Platform Capabilities Hands-On
1-2 hour guided experience in Itential’s cloud-hosted lab environment where your team explores platform capabilities through hands-on exercises without any infrastructure setup required.
What We Deliver:
- Pre-configured Itential Cloud lab environment
- Access to sample network devices and integrations
- Guided hands-on exercises led by Itential engineers
- Interactive exploration of key platform features
Outcome:
Hands-on understanding of platform expertisecapabilities, validated technical fit for your team, use cases, and clear path from POC topicture of what production deployment, and executive-ready business case with quantified value. would require.
Evaluation
Proof of Concept: Validate the Value with a Structured POC
Comprehensive 5-day engagement deployed in your environment, using your infrastructure, to validate Itential’s ability to automate and orchestrate your specific use cases while assessing your team’s ability to adopt and operate the platform.
What We Deliver:
- Hands-on platform experience, orchestration development skills, and clear path to production deployment.
- Complete use case with 3 system integrations, demonstrating real orchestration value in your environment.
- 3-week post-POC platform access for self-guided evaluation and additional experimentation.
Outcome:
Production-validated automation addressing your real operational challenges, hands-on platform expertise for your team, clear path from POC to production deployment, and executive-ready business case with quantified value.
The POC gave us more than proof that Itential could automate our workflows, it proved our team could build and scale this themselves. Within five days, we had a working orchestration connected to our infrastructure and a clear roadmap to production.
— VP of Infrastructure Operations, Fortune 500 Technology Company
Foundation: Establish Your Production-Ready Orchestration Platform
Deploy the Itential Platform with confidence through structured programs that deliver production-grade infrastructure, validated integrations, and team enablement from day one.
Foundation
Onboarding: Build Your Itential Platform Foundation
Comprehensive deployment program that establishes your production-ready Itential Platform environment for automation and orchestration with enterprise-grade security, integrations, and operational monitoring.
What We Deliver:
- Deployment & Architecture: High-availability platform installation with enterprise authentication, RBAC, and secrets management
- Federated Inventory: Unified visibility across your network and cloud infrastructure
- System Integration: Secure connectivity to your existing tools and systems
- Asset Promotion Strategy: Git-based workflows with CI/CD pipeline templates
- Operational Excellence: Monitoring, logging, backup strategies, and upgrade planning
- Three Use Cases: Complete orchestration from design through deployment
Outcome:
Production-ready platform with validated integrations, operational monitoring, and your team enabled to build and deploy automations independently.
The Itential Professional Services team didn’t just deploy our platform, they embedded best practices into everything we built. We went from contract signature to our first production use cases in under 90 days, and our team was confident operating independently from day one.
— Director of Network Automation, Global Financial Services Firm
Expansion: Accelerate Delivery and Modernize Your Operations
Expand your Itential Platform capabilities, modernize existing deployments, or accelerate specific initiatives with targeted expert services designed to complement your ongoing automation program.
Expansion
Development Services: Accelerate Your Itential Portfolio
Expert-developed use cases and workflow orchestrations that demonstrate best practices while delivering immediate operational value.
What We Deliver:
- Custom workflow development aligned to your business processes
- Integration with Model Context Protocol (MCP) for AI-powered operations
- Agentic orchestration patterns for autonomous network operations
- Pre-built automation libraries tailored to your environment
Outcome:
Production-ready automations that accelerate ROI while establishing patterns your team can replicate and extend.
Expansion
Upgrade Services: Keep Your Platform Modern
Structured upgrade program with validation testing, minimal disruption, and confidence that new features enhance rather than disrupt your operations.
What We Deliver:
- Pre-upgrade assessment and compatibility validation
- Controlled upgrade execution with rollback planning
- Feature enablement and optimization
- Post-upgrade validation and performance tuning
Outcome:
Access to latest platform capabilities with minimal operational disruption.
Expansion
Cloud Migration: Seamless Transition to Itential Cloud
Comprehensive migration from on-premises to Itential Cloud with full asset preservation, integration validation, and optimized cloud architecture.
What We Deliver:
- Migration planning and architecture design
- Asset inventory and dependency mapping
- Phased migration execution
- Integration re-validation and optimization
- Cloud-native best practices implementation
Outcome:
Cloud-deployed platform with all assets migrated, integrations validated, and enhanced operational capabilities.
Expansion
Refresh Program: Modernize Your Environment (Coming Soon)
Comprehensive modernization of existing Itential deployments, upgrading to current software versions and adopting latest platform capabilities and best practices.
What We Deliver:
- Platform upgrade to latest version
- IAG5 deployment or upgrade
- Adapter-to-Integration migration
- Inventory Manager implementation
- Project-based asset organization
- Git-based promotion strategy
Outcome:
Modernized environment leveraging current capabilities with optimized architecture and development workflows.
We had Itential running in production, but we hit a ceiling with what our internal team could build. Bringing Professional Services back in to develop complex multi-vendor orchestrations gave us immediate wins while showing our engineers advanced patterns they could replicate. It was like having senior automation architects embedded with our team.
— Senior Network Engineer, Healthcare Provider
Partnership: Maintain Momentum with Continuous Expert Collaboration
Sustain progress and optimize operations with flexible engagement models that provide ongoing access to Itential expertise as your automation program matures.
Partnership
Development: Flexible Expert Advisory
Prepaid engagement hours providing ongoing access to Itential experts for advisory, development assistance, architecture review, and strategic guidance.
What We Deliver:
- On-demand architecture consultation
- Troubleshooting and optimization assistance
- Best practices guidance for complex use cases
- Strategic roadmap planning
- Platform health reviews
Outcome:
Continuous access to expertise that ensures optimal platform utilization and helps you navigate complex challenges.
Partnership
Resident Engineer: Strategic Embedded Partnership
Dedicated Itential expert embedded with your team for extended engagements, providing hands-on development, strategic guidance, and deep partnership.
What We Deliver:
- Full-time dedicated resource integration
- Strategic automation roadmap execution
- Advanced use case development
- Team mentorship and knowledge transfer
- Executive stakeholder engagement
Outcome:
Accelerated automation program maturity with deeply embedded expertise and comprehensive team enablement.
Why Partner with Itential
The Itential AI Orchestration Advantage:
Positioning Your Organization for Agentic Operations
The network operations landscape is evolving rapidly toward AI-powered agentic systems. Itential Professional Services helps you build the foundation for this transformation while delivering immediate automation value through:
Model Context Protocol (MCP) Integration
Connect your infrastructure to AI systems with production-safe guardrails.
Agentic Orchestration Patterns
Design workflows that enable AI-driven decision-making within controlled boundaries.
FlowAI & Agent Development
Build intelligent agents that understand your workflows, automate complex orchestrations through natural language, accelerating automation delivery.
AI-Driven Orchestration
Build intelligent operations that combine human expertise with agentic AI capabilities.
Future-Ready Architecture
Establish patterns and practices that evolve with the agentic operations landscape.
Our Expertise
As category creators in AI orchestration and agentic operations, our team brings deep understanding of how to safely and effectively integrate AI capabilities into production network operations.
Why We’re Different
Our Approach: Methodology That Works
Every engagement follows a proven methodology designed to minimize risk, accelerate delivery, and maximize knowledge transfer. Our approach isn’t theoretical – it’s built from real-world experience deploying automation across hundreds of mission critical global enterprises. We know what works, what doesn’t, and how to navigate the challenges that inevitably arise.
Structured Engagement
Clear phases, defined deliverables, and transparent tracking ensure you always know where we are and what’s next.
Hands-On Enablement
We don’t just build for you – we build with you, ensuring knowledge transfer at every step.
Production Focus
Every engagement delivers production-ready capabilities, not proof-of-concepts that need rebuilding.
Best Practices Built-In
Benefit from lessons learned across hundreds of enterprise deployments.
Continuous Learning
Access to Itential Academy 2.0, live workshops, and comprehensive documentation extends value beyond formal engagements.
Building Your Team’s Expertise
Our commitment to your success extends beyond any single engagement. We provide comprehensive learning resources and ongoing enablement to ensure your team can innovate, scale, and optimize independently.
Itential Academy
Self-paced online learning platform with structured courses covering the full Itential product portfolio.
Live Enablement
Regular workshops, office hours, and hands-on labs led by Itential experts.
Comprehensive Documentation
Detailed technical documentation, best practices guides, and reference architectures.
Your Success, Accelerated
Our services are designed to deliver measurable results quickly while building sustainable capabilities for the long term. Here’s what success typically looks like when we partner together.
3-6 Months to Production
From contract signature to production-ready platform with active use cases.
Weeks to First Value
Initial use cases live during onboarding phase.
6-12 Month Expansion
Proven foundation enables rapid development of additional automation capabilities.
Strong Operational Foundation
Minimal support requirements, high team confidence, clear path to scale.
We initially questioned the investment in Professional Services, but it was the best decision we made. The platform went live in weeks instead of months, our team avoided costly architectural mistakes, and we hit our ROI targets in the first quarter.
— IT Operations Manager, Telecommunications Provider
Let’s Build Your Path to Production
From deployment to AI orchestration, our Professional Services team brings the expertise to accelerate your success. Let’s discuss what’s possible.