Turning Connectivity into Orchestrated Intelligence
Modern networks delivered as managed, automated, and AI-ready.
Lumen and Itential are redefining what it means to operate at the intersection of connectivity and automation. As a strategic partner, Lumen integrates Itential’s orchestration technology into its enterprise connectivity portfolio – delivering AI-ready networks that are modern, compliant, and built for autonomous operations.
Together, we help global enterprises simplify complexity, accelerate digital transformation, and prepare for the era of intelligent, self-managing networks.
Lumen Edge + Itential Orchestration
A Unified Path to AI-Ready Operations
When deployed together, Lumen’s secure, global infrastructure and Itential’s low-code orchestration platform create a cloud-like operating model for the network.
This joint solution automates provisioning, enforces compliance, and integrates AI-driven insights – without the need to rip-and-replace existing systems.
For enterprises, this means less integration work, faster outcomes, and confidence in automation that’s governed, secure, and supported globally.
Faster Time-to-Value
Automate provisioning and site activations—up to 70% faster.
Compliance at Scale
Enforce golden configurations, validate every change, and streamline audit readiness.
AI-Enabled Operations
Close the loop between observability, AIOps, and orchestration for predictive, autonomous workflows.
Flexible Integration
Leverage existing CLI, APIs, ITSM, and CMDB tools to orchestrate across multi-vendor, multi-domain environments.
Secure Industrial Automation
Extend compliance and control to IACS environments with full governance.
Use Cases That Deliver Impact
This partnership was built to solve real transformation problems – from modernizing retail edge networks to enforcing compliance in regulated environments.
Each of these use cases delivers tangible cost, time, and risk reduction – while building readiness for AI-driven operations.
Network Modernization & Expansion
Automate site, branch, and edge turn-ups.
Accelerate service rollouts for new applications and locations.
Configuration & Compliance
Detect and remediate configuration drift automatically.
Enforce golden configurations with audit-ready validation.
AIOps Integration & Closed-Loop Remediation
Trigger secure, automated fixes based on AI or observability insights.
Move from reactive to predictive operations.
Industrial & OT Automation
Extend orchestration into industrial control systems (IACS).
Strengthen compliance and uptime across OT environments.
A Single Partner. A Proven Platform. A Faster Path to Outcomes.
Enterprises choose Lumen + Itential because the combination delivers operational value immediately – without the usual integration drag.
Key Advantages
Faster Deployments
Site and service activation up to 70% faster with pre-integrated orchestration.
Continuous Compliance
Golden config enforcement and automated validation built into every change.
Unified Management
A single managed service contract covering both infrastructure and orchestration.
Lower Risk
Governance and security embedded into every workflow.
AI-Ready Foundation
Direct integration with AIOps and telemetry for predictive operations.
How Lumen Engineered Operational Confidence at Global Scale with Itential
Challenge
Lumen needed to unify fragmented automation and eliminate manual change risk across one of the world’s most complex global networks.
Solution
With Itential, Lumen built a governed orchestration layer that safely executes millions of network changes and powers AI-ready network operations.
Impact
Lumen achieved measurable reliability and scale – 21% fewer customer-impacting incidents, near-zero downtime, and millions of orchestrations annually.
Transformation by the Numbers
Lumen’s automation and orchestration program has delivered measurable results across reliability, efficiency, and customer experience – proving that disciplined orchestration can drive both operational and business value.
Millions of Actions
Orchestrated Annually
99.99% Reduction
in Actionable Alerts
1,000+
Workflows Identified
300+
Workflows in Production
<2 Minutes
of Platform Downtime (YTD)
21% Reduction
in Customer-Affecting Incidents
Days to Minutes
to Provision Workflows
80%
Machine-to-Machine Target by 2025
We knew that to get to closed-loop, no human touch, we needed orchestration and Itential was the only solution that could support.
Greg Freeman | Vice President Network and Customer Transformation – Lumen
The Enterprise Advantage
Together, Lumen and Itential deliver AI-ready orchestration to the edge of possibility with the reach, reliability, and rigor enterprises require.
Delivered as a Managed Solution Through Lumen
With a 340K+ mile fiber backbone, 60+ low-latency edge nodes, and security powered by Black Lotus Labs, Lumen provides the global infrastructure foundation for transformation.
- Global network reach (340K+ fiber miles, 60+ low-latency edge nodes)
- Security backed by Black Lotus Labs
- Expert deployment, operations, and governance support
Powered by Itential’s Orchestration Platform
With the industry’s most flexible orchestration platform, Itential connects tools, data, and intelligence across the full network and infrastructure lifecycle – making safe automation possible at enterprise scale.
- Low-code workflow orchestration
- Multi-vendor, multi-domain integration
- AI-enabled remediation and compliance intelligence