Infrastructure Modernization

Transform Infrastructure into a Platform for Agility & Agentic Operations

Modernize beyond lift-and-shift by transforming fragmented infrastructure into orchestrated, policy-driven operations.

Legacy tooling and manual workflows can’t keep up with the scale, security, and agility demands of hybrid cloud, compliance mandates, and AI adoption. Itential empowers network, cloud, and platform teams to standardize and scale infrastructure change – enabling proactive, secure, and AI-ready operations across any environment.

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Current Challenges

Legacy Infrastructure Slows Down Innovation & Blocks AI Readiness

Most large enterprises still manage infrastructure with outdated workflows, leading to long change cycles, inconsistent compliance, and painful upgrade projects. These same limitations prevent organizations from realizing the promise of AI in operations. To adopt intelligent, autonomous workflows, foundational infrastructure must first be orchestrated, governed, and modernized.

Script Sprawl & Fragile Automation

Tribal, fragmented automation makes infrastructure brittle and blocks standardized control loops required for AI and agentic operations.

Disconnected Domains & Teams

Cloud, network, platform and security teams operate in silos with different tools, workflows, and data – leading to duplicated effort and inconsistent delivery.

Slow, Risky Change Windows

Manual updates and reactive remediation extend timelines, increase risk, and limit your ability to roll out new services at speed.

Compliance After the Fact

Without embedded policy checks, violations surface too late – during audits or outages – and remediation becomes expensive and reactive.

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Orchestrate Infrastructure Modernization at Scale

Discover how Itential’s Infrastructure & IT Orchestration capabilities turn fragmented automation into a unified delivery platform—enabling self-service infrastructure, governed workflows, and lifecycle orchestration across your entire hybrid environment.

Explore Infrastructure & IT Orchestration
Why It Matters

Why Orchestration Is Essential for Infrastructure Modernization

Automation alone isn’t enough. Enterprises rely on dozens of tools – from Terraform and Ansible to ITSM, CI/CD, config platforms, and domain controllers – but without orchestration, those tools become disconnected fragments.

Orchestration bridges that gap. It connects systems, teams, and automation into a unified delivery fabric that scales modernization safely and repeatably. It’s not just about speed – it’s about control, trust, and long-term agility.

Accelerate Innovation

By reducing environment provisioning from weeks to hours, enabling faster time-to-market.

Enhance Customer Experience

With resilient, scalable infrastructure that can failover or flex on demand.

Lower Infrastructure Costs

By aligning workloads to the most efficient platform and retiring legacy assets.

Reduce Risk & Outages

Through governed, policy-driven workflows that enforce change control.

Unlock AI, Data, & Analytics

By ensuring infrastructure is modern, modular, and automation-ready.

Eliminate Tool Sprawl

By orchestrating workflows across your existing ecosystem, reduce redundant point tools and simplify your ecosystem.

The Itential Platform

Itential is The Platform Built for Orchestration at Scale

Itential is the platform that powers your infrastructure innovation engine – unifying agents, APIs and automation into one orchestration fabric. From initial provisioning and instantiation through Day 2 operations and beyond, Itential delivers trusted, governed change across cloud, network and infrastructure at enterprise scale.

Unify every change. Eliminate silos.

Orchestrate Across Cloud, Network, & Edge

Unify infrastructure change across on-prem, multi-cloud, and edge from a single control plane so teams can deliver consistent, safe results.

  • Unified Orchestration Across Domains
    Manage change across hybrid environments from one platform.
  • Consistent, Safe Change Processes
    Standardize workflows for routers, switches, firewalls, load balancers, cloud services, and on-prem systems – all from a single orchestration fabric.
  • Role-Based Self-Service
    Empower teams with safe, role-specific views for platform, cloud, network, and security.
Powerful stateful orchestration from Day 0 to Day N.

Manage the Full Lifecycle of Infrastructure Operations

Unify how you provision, configure, update, and retire infrastructure by orchestrating stateful operations with governance and visibility built in.

  • Lifecycle Orchestration from Day 0 to N
    Automate provisioning, onboarding, upgrades, and decommissioning.
  • Reusable & Extensible Building Blocks
    Build from reusable templates and extend to security, identity, and AI agents without rework.
  • Traceable State with Governance
    Track stateful changes with audit trails and rollback paths.
Governance, control, & scalability by design.

Build on a Platform Designed for Enterprise Scale

Secure, govern, and scale infrastructure automation with built-in controls and elastic performance – delivering the trust enterprises need to orchestrate safely in the AI era.

  • Enterprise-Grade Security Controls
    Secure every action with integrated SSO, RBAC, and secrets management.
  • Policy Enforcement & AI-Ready Governance
    Built-in approvals, audit logs, and policy controls support compliance and safe AI-era operations.
  • Scalable, Resilient Architecture
    Elastic infrastructure and event-based design support reliable growth and trusted automation at scale.
Unlock the full potential of AI with governance and control.

Operationalize AI Across Infrastructure Workflows

Connect AI systems to your infrastructure safely and with oversight so intelligent automation drives action without sacrificing security or compliance.

  • AI-Driven, Policy-Compliant Workflows
    Trigger automated, policy-aligned workflows directly from AIOps and observability tools.
  • MCP-Powered Secure AI Integration
    Use MCP to safely connect AI (LLMs and agents) to live automation with governance and auditability.
  • Governed Intelligent Agents
    Build goal-based AI agents with FlowAI that execute actions through secure, governed workflows with full traceability.
Make policy enforcement proactive, not reactive.

Orchestrate Continuous Compliance

Embed compliance into every change so infrastructure stays aligned with internal policies and industry standards – with automatic detection and remediation.

  • Built-In Compliance Rules
    Define and enforce policy for every infrastructure change.
  • Automatic Drift Detection & Remediation
    Identify configuration drift and trigger policy-based corrections automatically.
  • Standard Alignment & Reporting
    Stay aligned to internal standards, NIST, CIS, and industry benchmarks with real-time dashboards and audit-ready reports.
No rip-and-replace. Total extensibility.

Connect to Your Entire Ecosystem

Extend automation to every tool and dataset you depend on so teams can modernize delivery without abandoning existing systems.

  • Unlimited Ecosystem Integrations
    Seamlessly connect with ServiceNow, Ansible, Terraform, Cisco, Palo Alto, AWS, Azure, and more.
  • Open APIs & Adapters
    Use open APIs and adapters to link tools, data, and processes across domains.
  • Synchronized Operational Data
    Keep CMDBs, ITSM, and monitoring platforms in sync to drive trusted automation.
Success in the Numbers

Measure What Matters

Track the impact of orchestration across velocity, resilience, compliance, and innovation readiness.

80%
Accelerate Time-to-Change
Enabling faster delivery of digital services and AI-powered platforms.
90%
Reduction Manual Effort in Upgrades & Remediation
Freeing teams to focus on innovation, not infrastructure hygiene.
60%
Faster MTTR
With orchestrated, policy-driven response paths triggered automatically from observability or ITSM events.
100%
Audit Readiness
With compliance embedded in workflows and reporting generated in real time.
0
Domain Bottlenecks
Orchestrate changes across cloud, network, and security without waiting on handoffs.
Accelerate Transformation
These aren’t just operations metrics, they’re modernization enablers. Without orchestration, teams are stuck optimizing scripts. With Itential, they’re accelerating transformation.
Learn More from Our Customers
AI-Driven Operations

Building AI-Ready Network Confidence at Global Scale

Partnering with Itential, Lumen established a governed orchestration foundation that unifies automation across one of the world’s most complex networks. The result: 21% fewer customer-impacting incidents, near-zero downtime, and millions of orchestrations executed safely each year – delivering reliability, scalability, and the backbone for AI-driven network operations.

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Global Scale

Modernizing Global Network Operations

Corning used the Itential Platform to standardize and scale automation for refreshing thousands of network devices worldwide. By unifying ITSM, IPAM, and monitoring into one orchestration layer, they accelerated deployments, cut errors, and delivered a compliant, self-service network transformation globally — all without adding headcount.

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Frequently Asked Questions

Automation runs individual tasks. Orchestration connects those tasks across domains, tools, and teams into secure, governed workflows that deliver consistent, compliant change at scale.

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No. Itential connects to the tools you already use – including Ansible, Terraform, ServiceNow, and cloud providers – to unify and govern infrastructure change without disruption.

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Itential provides two paths to safely operationalize AI: You can build and run intelligent, goal-based agents directly within the platform using FlowAI, or securely integrate external LLMs and agents (like ChatGPT, Claude, or Gemini) using the Itential MCP Server (Model Context Protocol). Both approaches ensure every AI-driven action is governed, auditable, and policy-compliant – so AI operates with control, not chaos.

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Yes. Itential is built for hybrid and multi-cloud infrastructure, with adapters and templates that normalize and govern change across environments.

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Customers typically reduce manual effort by 70–90%, cut change lead time by 80%, and gain full visibility into infrastructure state, compliance, and execution.

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Itential is used by platform, cloud, infrastructure, and network teams – often as a shared orchestration fabric across infrastructure domains to support unified delivery and compliance.

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Get Started

Start Modernizing with Confidence

Let’s help you deliver trusted, orchestrated infrastructure change at scale.

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