Infrastructure Is Evolving Into a Product — Are You Ready?
The 2025 Gartner® Market Guide for Infrastructure Automation & Orchestration Tools makes it clear: Automation alone isn’t enough. To deliver infrastructure as a product, enterprises need platforms that orchestrate execution, enforce policy, and support AI-driven operations.
Download the report to explore how market expectations have evolved — and what’s required to operationalize automation across your hybrid infrastructure landscape.
Key Report Insights
- Only 23% of organizations have integrated automation into service delivery.
- Orchestration is still underused due to complexity and skill gaps.
- Disconnected tools drive cost overruns and delivery delays.
- Platform engineering demands reusable, scalable infrastructure services.
- Gartner recommends platforms that unify provisioning, configuration, and orchestration.
Why Product Thinking Is the Future of Infrastructure Delivery
Infrastructure teams are expected to deliver consistent, on-demand services — not ad hoc scripts or one-off tickets. That’s why platform engineering is on the rise: treating infrastructure like a product, built once and consumed many times.
But most automation strategies fall short. Teams are stuck with fragmented tools, disconnected workflows, and domain-specific automations that don’t scale. The result is increased complexity, slower delivery, and limited ROI.
Gartner’s 2025 Market Guide highlights the challenge:
“The use of multiple tools creates fragmentation… that makes it difficult to deliver standardized, repeatable, and scalable infrastructure services.”
Gartner’s Take: You Can’t Productize Infrastructure Without Orchestration
Gartner’s recommendation is clear: orchestration is essential to evolving from isolated automations to platform-driven service delivery.
To support productized infrastructure, organizations need platforms that unify provisioning, configuration, and operations into full-lifecycle workflows. This shift enables teams to deliver infrastructure as standardized, reusable services — with the speed, governance, and scalability modern environments demand.
Automation alone won’t get you there — Orchestration is the missing layer.
Itential is Purpose-Built for Infrastructure Orchestration at Scale
The 2025 Gartner Market Guide calls for platforms that go beyond task automation — enabling full-service orchestration, cross-domain workflows, and infrastructure-as-a-product delivery. That’s exactly the approach Itential was built to support.
Itential’s cloud-native orchestration platform helps infrastructure and platform teams operationalize automation across hybrid environments — turning fragmented tools into cohesive, reusable services.
What Sets Itential Apart:
- Orchestrate Across the Stack
Orchestrate end-to-end workflows across provisioning, configuration, change, compliance, and incident response — spanning hybrid environments. - Enable Platform Engineering & Infrastructure-as-a-Product Delivery
Build and deliver infrastructure as products with reusable workflows, governed automation, and integrations that support internal developer platforms and self-service portals. - Execute Anywhere
Run automation from any tool — Ansible, Python, OpenTofu, Terraform, and more — whether it lives on-prem, in the cloud, or at the edge. - Self-Service, Without Sacrificing Control
Empower teams with low-code interfaces and policy-aware automation while maintaining centralized visibility and role-based access. - Integrate Across the Ecosystem
Seamlessly connect to ITSM, CMDBs, observability tools, cloud providers, and CI/CD pipelines to enable lifecycle automation at scale. - Future-Ready for Agentic Orchestration
Support GenAI-assisted and agentic orchestration models with an API-first platform that bridges AI recommendations with real execution.
From platform engineering teams to infrastructure operations, Itential is the orchestration foundation for delivering infrastructure as a product — faster, safer, and at scale.
The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.
Uzair Khan | Manager of Network Services, RUSH University Medical Center
Gartner, Market Guide for Infrastructure Automation and Orchestration Tools, Chris Saunderson, Daniel Betts, Hassan Ennaciri, 14th April 2025.
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