Case Study

Itential Automates Router Provisioning & Activation for Major U.S. Communications Company, Reducing Time by 70%

Itential, the Intelligent Network Automation Platform, partnered with Cisco NSO automated the activation processes and decreased the number of touch-points getting customers online faster.
  • One of North America’s top five communications companies needed a more efficient way to maintain their network and support new customer activations across more than 10,000 pre-qualified buildings within its fiber network.
  • Itential created a base configuration that allowed devices to be shipped directly to the customer, connected to the network, and remotely configured in an automated fashion replacing a manual process with six different touch points.
  • Itential was able to integrate with the existing network systems, which increases return on past investment and ensures a seamless transition to new processes with minimal retaining required for operations staff.