INDUSTRY
Financial Services
GOALS
- Maximize Network Efficiency
- Reduce Operational Risk
- Enhance Compliance Posture
- Enable Self-Serve Networking
USE CASES
- Micro-Segmentation Policy Automation
- Device Onboarding Workflows
- Multi-Vendor Compliance & Reporting
- Network Device Upgrades with Pre/Post-Checks
- Event-Based Troubleshooting
INTEGRATIONS
Key Results
Reduced micro-segmentation request time from hours to ~30 seconds.
Standardized segmentation workflow integrated with ServiceNow.
Accelerated F5 & Fortinet device onboarding from 6 hours to <5 minutes.
Projected firewall upgrade timeline reduced from 6 weeks to 2 weeks.
Expanded automation adoption beyond network engineering with low-code capabilities.
Implemented consistent monitoring for automated device onboarding.
The Challenge: Manual Ops in a Fast-Moving World
For one of the world’s largest banks, manual network processes couldn’t keep pace with business demands.
With over 1,500 business-critical applications, a complex multi-vendor environment, and growing pressure from regulators, every network change carried risk — and delays.
Whether onboarding devices, managing segmentation policies, or generating compliance reports, the team was bogged down in time-consuming, error-prone work.
As change volume grew, so did the risk and time cost.
Automation wasn’t just a nice-to-have. It was essential.
We expected at least 10-20 segmentation requests a day — and there was no way to meet SLAs handling that manually.
Director, Network Engineering
The Turning Point: Standardizing at Scale with Itential Orchestration
Orchestrating network processes enabled the team to cut request times from hours to seconds and eliminated critical gaps in execution.
The bank deployed Itential to orchestrate and automate core network workflows — kicking off with one of their highest-volume challenges: micro-segmentation.
Working with Zero Networks and integrating directly into ServiceNow, the team automated segmentation requests, validation checks, and feedback loops. What once took hours now happens in less than 30 seconds — consistently, accurately, and at scale.
From there, they tackled another pain point: inconsistent device onboarding. By automating this process, they eliminated blind spots that were leading to missed alerts and monitoring gaps.
Next up for the team:
- Automated compliance reporting, built on Nautobot + Power BI.
- Standardized upgrade workflows across Cisco, F5, and Fortinet.
Key capabilities that made Itential click for the team:
- Low-code orchestration: Empowered engineers to build and iterate fast — no deep scripting required.
- ServiceNow integration: Embedded automation into the team’s natural workflow.
- Automated validation: Ensured every change followed a consistent, compliant process.
- Multi-vendor support: Enabled orchestration across Cisco, F5, Fortinet, and beyond.
Itential was brought in to front all requests through ServiceNow — saving time on every single one. That’s the value.
Director, Network Engineering
Real Results: Speed, Scale, & Simplicity
<30 Seconds
To Fulfill Critical Segmentation Requests vs. 3 Hours
2 Weeks
To Upgrade Firewalls vs. 6 Weeks Manually
<5 Minutes
To Onboard F5 & Fortinet Devices vs. 6 Hours
For us, we take all our priorities and bucket them into two goals: increased efficiency and reduced risk. Those are my team’s primary goals out of any automation. Itential lets us do both – everything has to be done with an automation mindset moving forward.
Director, Network Engineering
A Future-Forward Automation Program
This global bank slashed network task times from hours to seconds by orchestrating operations with Itential. With low-code workflows, ServiceNow integration, and multi-vendor automation, they reduced risk, boosted compliance, and built a scalable foundation for future-ready networking.
By standardizing how they manage core network tasks and making automation accessible across the team, the bank unlocked a faster, safer, and more scalable operating model:
- Segmentation Requests: From 2-3 hours to under 30 seconds.
- Firewall Upgrades: From 6 weeks to 2 weeks.
- F5 & Fortinet Device Onboarding: From 5-6 hours to <5 minutes.
What started as a tactical fix has become a strategic foundation. Automation is no longer siloed within domains, and teams no longer rely on slow, error-prone manual operations. Now, orchestration is a shared capability across engineering, ops, and beyond.
From tactical automation to a culture of orchestration — this global bank is building a network that’s ready for what’s next.
Learn Why Infrastructure Teams Choose Itential
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