The Infrastructure
AI is changing how infrastructure is operated. Systems now need to interpret intent, make decisions, and adapt to real conditions. The future of operations belongs to platforms that can combine intelligent reasoning with predictable, governed execution.
Architecting Hybrid AI for Infrastructure Operations
How Itential FlowAI brings together hybrid reasoning, orchestration, and safe infrastructure execution.
The New Operating Model for Infrastructure AI
Enterprises are rethinking how infrastructure should operate in an AI-driven world. Traditional automation and deterministic tooling alone cannot support systems that must reason, act, and adapt to changing conditions. To deploy AI safely and reliably at scale, organizations need a modern operating model for Infrastructure AI built on three foundational capabilities that ensure intelligence is applied with control, context, and predictability.
AI Reasoning
Intelligent systems need the ability to interpret intent, analyze conditions, compare options, and make decisions based on structured logic. Reasoning allows AI to manage complexity, handle variability, and move beyond rigid, predefined scripts.
Deterministic Execution
Even as reasoning expands, execution must remain controlled and predictable. Organizations need a foundation of well-defined, auditable actions that AI can call reliably. This ensures every operation meets enterprise-grade governance, compliance, and security requirements.
Infrastructure Instrumentation
AI can only act responsibly when it has accurate insight into the environment. Modern infrastructure must expose telemetry, state, and operational context through programmable interfaces so that intelligent systems can evaluate conditions and respond appropriately.
“The next wave of infrastructure automation moves beyond scripted speed to intelligent orchestration – where agentic reasoning and deterministic execution work together.”
– Peter Sprygada, Chief Architect at Itential
Introducing FlowAI
The New Agentic Layer for Intelligent Reasoning
FlowAI is the next evolution of the Itential Platform, bringing agentic orchestration to hybrid infrastructure by connecting reasoning intelligence with deterministic, fully governed automation. It introduces a unified set of agentic capabilities that help enterprises explore and adopt infrastructure AI in a safe and production-ready way.
FlowAgent Builder
A powerful new application within the Itential Platform for creating and governing role-based agents. Developers can define each agent’s purpose, reasoning style, and exact toolset – specifying which Projects, workflows, APIs, and Gateway services they can access.
FlowAgents
Intelligent, task-oriented agents that reason through goals and execute safely through Itential’s deterministic workflows and automation assets, ensuring every step remains visible, repeatable, and auditable.
FlowMCP Gateway
An extension of the Itential Automation Gateway application that allows the platform to securely invoke external infrastructure agents and Model Context Protocol (MCP) tools, like NetBox MCP and Selector MCP, bringing external intelligence under Itential’s governance.
Itential MCP Server
The Itential Model Context Protocol (MCP) available as an open-source tool, is the bridge between AI-generated intent and enterprise infrastructure. It connects Agents and LLMs to Itential’s Platform, enabling safe, auditable, and policy-driven automation and orchestration execution at scale.
FlowMCP Server
The enterprise-grade version of the open-source Itential MCP Server enables centralized management of multiple MCP instances. It allows teams to create virtual MCP servers with defined personas and access controls, providing scalable, governed connectivity between the Itential Platform and diverse agentic systems.
451 Research Report
Itential FlowAI: A Platform for Governed Agentic Operations
451 Research, part of S&P Global Market Intelligence, validates Itential FlowAI as a critical bridge between AI insight and production-ready action.
The FlowAI Framework for Agentic Infrastructure Orchestration
FlowAI introduces a unified set of agentic components across the Itential ecosystem – including the Itential Platform, Itential Automation Gateway (IAG), and the Itential MCP Server – to deliver a secure, closed AI-to-Action loop.
AI Reasoning
Builders focus on natural language design with goal oriented outcomes to direct persona based agents to invoke actions using the same common tools from Itential Platform.
Deterministic Execution
Organizations can adopt a hybrid strategy that mixes both agentic (reasoned) workflows with static (deterministic) workflows within the Itential Platform, while maintaining strict security, governance and access control to key infrastructure assets.
Infrastructure Instrumentation
Itential Automation Gateway has been extended to leverage MCP, greatly expanding the number of services that can be automated.
“AI is reshaping how infrastructure is operated, and Itential is at the forefront of that shift. Itential’s FlowAI delivers not only a development platform with tools that accelerate the process, but also the guardrails and governance needed to adopt agentic automation with confidence.”
– Scott Raynovich, Chief Analyst at Futuriom Research
Join the FlowAI Private Customer Preview Program
We’re inviting a select group of enterprise customers to participate in the FlowAI Private Preview. Participants will gain guided access to new agentic orchestration capabilities and collaborate directly with Itential engineers on real-world use cases.
Early Access
Get hands-on experience with Itential’s newest agentic capabilities ahead of public release.
Shape the Future
Collaborate directly with Itential’s product and engineering teams to influence roadmap direction and validate new capabilities.
Governed Innovation
See firsthand how reasoning-based automation and deterministic control can work together safely in enterprise environments.
Apply for the Private Preview
Access is limited to existing customers during the private preview. Join the list to receive updates on broader availability.
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