CSPs face one unavoidable challenge, activate higher-margin enterprise services while driving OPEX down. Missed SLAs erode margin and drive enterprise churn. Itential is the agentic operations platform that orchestrates multi-domain networks end-to-end, so you can deliver NaaS, managed connectivity, and enterprise services at the speed your customers demand.
Over 10 billion processes automated. Production-grade outcomes at some of the world’s largest and most complex service provider networks.
Activate MPLS, SD-WAN, and managed connectivity services end-to-end, order to activation in minutes, not weeks.
Compose and activate enterprise services across WAN, transport, cloud, and data center, with full TMF alignment.
FlowAgents detect, decide, and remediate through governed, auditable workflows, connected via FlowMCP Gateway to any AIOps platform.
Onboard Ansible, Python, and OpenTofu into enterprise orchestration. No rip-and-replace, just results, at scale.
Itential is how service providers operate at NaaS speed without giving up control. End-to-end enterprise service activation, managed services at scale, governed AI execution, and configuration compliance across every domain and vendor.
Replace manual handoffs across OSS, BSS, and network teams with end-to-end service lifecycle orchestration. Activate MPLS, SD-WAN, NaaS, and managed connectivity services from order to activation – TMF-aligned, OSS-integrated, and built to work alongside the systems you already run.
Publish orchestration as a managed services delivery engine – so your teams operate customer environments consistently, without growing headcount. Less time on repetitive configuration. More time on billable work.
Deploy FlowAgents that query live network state and execute governed remediation workflows, with rollback, approval gates, and full audit trail at every step. Connect Selector, Kentik, or any AIOps platform via FlowMCP Gateway, under the same policy controls as every other change.
Enforce golden configurations and validate every change before it activates – across CLI and API resources, across all your vendors. Pre/post checks and immutable audit logs built into every workflow by default.
21% fewer customer-impacting incidents. Service rollouts measured in weeks instead of quarters. Provisioning that scales without growing headcount.
21% fewer customer-impacting incidents and millions of orchestrations executed safely every year.
Moved from fragmented scripts and slow rollouts to unified workflows delivering new services in weeks – engineers freed to focus on innovation.
Accelerated provisioning and time to billing, boosted productivity without increasing headcount.
A Tier-1 telecom moved enterprise service provisioning from manual specialist work to agentic execution. FlowAgents reason through requests, coordinate across domains, and activate services with rollback and audit built in.
From NaaS activation to multi-domain orchestration to AI-driven operations, service provider teams use Itential to govern every change across every domain, vendor, and OSS. Real production patterns running today.
Turn enterprise service orders into governed activation workflows across underlay and overlay. From order intake through OSS/BSS to last-mile activation, every step orchestrated, validated, and audit-logged. TPX Communications automated SD-WAN provisioning end-to-end with no specialist required at activation.
Connect to existing OSS/BSS environments through 1,000+ open source integrations. Itential sits alongside, not in place of, the systems you already run, acting as the orchestration layer that ties them together. Lumen runs this across 50+ unique systems coordinating order management, service provisioning, and assurance.
Connect Selector, Kentik, or any AIOps platform through FlowMCP Gateway to drive remediation workflows automatically. Telemetry signals an issue, Itential executes the governed response, every action logged. Lumen’s path to safe autonomous operations is built on this pattern.
Enforce golden configurations and validate every change against policy before activation, across CLI and API resources, across every vendor. Pre/post checks, drift detection, and immutable audit logs built into every workflow. Configuration compliance as a continuous operating condition, not a quarterly fire drill.
Service provider networks span multiple domains, vendors, and functions. From network engineering running multi-domain operations to platform teams deploying AI agents in production, every team gets what it needs to move faster and safer.
See how Itential gives service provider teams the orchestration, service delivery, governed AI execution, and compliance to operate at NaaS speed across every domain.
Itential orchestrates the full service lifecycle, from order intake through OSS/BSS, across multi-domain network changes, to activation confirmation and ongoing Day 2 operations. Every handoff that used to be manual becomes a governed workflow step. The platform integrates with ServiceNow OMT via TMF641 for service order fulfillment, supports TMF633 for dynamic service catalog publishing, and connects to every system in your network stack. The result is enterprise service activation in minutes, not weeks, with full audit trail and rollback at every stage.
Itential is the orchestration platform that makes NaaS operationally real. Any workflow, MPLS provisioning, SD-WAN activation, managed connectivity setup, can be published as a governed catalog item that enterprise customers or internal teams consume on demand through ServiceNow or any portal. The platform handles orchestration across every domain and vendor underneath. Colt used this model to move from 6-month service rollouts to delivery in weeks. TPX Communications automated SD-WAN provisioning end-to-end with no specialist required at activation.
Itential gives managed services teams a governed platform for operating customer environments, without growing headcount as the portfolio scales. Approved runbooks become governed self-service workflows. Operations teams run them on demand with full logging and rollback. Blackfoot Communications boosted engineer productivity and accelerated time to billing by automating provisioning workflows across their managed services portfolio, without adding staff or rewriting existing tooling.
FlowAgents reason about operational goals, query live infrastructure state, and execute governed workflows, with RBAC, approval gates, and rollback at every step. External LLMs and AI clients connect into the platform through the Itential MCP Server. Itential reaches outbound to AIOps platforms like Selector and Kentik through FlowMCP Gateway for context and signal. Either direction, every AI action runs through the same governed execution as every human action. Lumen’s journey to safe autonomous operations is built on exactly this model: AI reasons, orchestration governs what runs.
Itential connects to existing OSS/BSS environments through 1,000+ open source integrations and an open API framework. It sits alongside, not in place of, the systems you already use, acting as the orchestration platform that ties them together. Native ServiceNow OMT integration enables end-to-end service order fulfillment. Lumen runs Itential as the orchestration platform across 50+ unique systems and network technologies, order management, service provisioning, and service assurance all coordinated through a single governed platform.
Missed SLAs cost CSPs in two ways: service credits that erode margin and customer churn at enterprise accounts where alternatives exist. Itential addresses both. Governed automation collapses activation timelines so service-level targets for time-to-deliver are met every time. FlowAgents detect issues against live infrastructure state and execute remediation workflows through governed paths, reducing MTTR on the incidents that drive churn. Lumen achieved 21% fewer customer-impacting incidents using exactly this pattern. The platform also enables proactive Day 2 operations, configuration compliance enforced continuously, drift detected before it impacts service, every change pre and post-validated, so the issues that historically cause SLA breaches never reach the customer.
