Case Study

How TPx Communications Reduced SD-WAN Provisioning from Hours to Minutes with Itential

Facing surging SD-WAN demand and a backlog that put revenue at risk, the TPx network team automated end-to-end provisioning across Cisco NSO, SD-WAN, and firewall vendors – cutting customer turn-up from 2 hours to 5 minutes.

Challenge

Manual SD-WAN provisioning couldn’t keep pace with 600+ new customers a month, creating service backlogs and revenue risk.

Solution

End-to-end orchestration across Cisco NSO, SD-WAN, and firewall vendors with no-code workflows.

Why Itential

Multi-vendor integrations and a no-code platform that plugged into the existing stack without retraining the team.

The Challenge

Manual Processes Couldn’t Scale to Meet SD-WAN Demand

As a large managed services provider, TPx Communications saw rapid growth in customer demand for SD-WAN services – adding more than 600 new customers a month. The network and operations teams were drowning in manual provisioning work, with implementations taking at least an hour each and backlogs stretching into months. Customers waited. Revenue was at risk. To keep up with volume and protect the customer experience, TPx began evaluating network automation platforms.

Where Manual Provisioning Broke Down

Three forces made it impossible to keep up with SD-WAN demand using manual workflows.

Backlogs Stretching Into Months

Service orders piled up as engineers worked through SD-WAN turn-ups one device at a time.

Revenue at Risk

Slow provisioning threatened customer retention and put new bookings on hold.

Engineering Stuck on Repetitive Work

Skilled engineers spent hours on rote provisioning tasks instead of higher-value automation.

We deploy and implement about 500-600 devices in a customer environment a month and before Itential, it took each of those implementations at least an hour to do. With automation, we’ve now shaved that process down to minutes per install, including the time of upfront data gathering.

Norm Sullivan

Communications Enterprise Architect, TPx

They didn’t need to rip and replace – they needed an orchestration layer that could automate every step of provisioning across the tools they already had.

Why Itential

Why They Chose Itential

Facing rapid SD-WAN growth, TPx needed an orchestration platform that could automate provisioning end-to-end across a multi-vendor stack — without ripping out the tools they already had or slowing the team down to retrain. Itential delivered on all three.

A No-Code Platform That Plugged Into Their Stack

TPx needed a solution that could automate end-to-end without forcing a tech-stack overhaul or extensive retraining. Itential delivered.

Explore the Platform

No-Code Workflow Development

A no-code environment lets non-developers build orchestration workflows that open and update tickets, make network changes, validate function, and close tickets – eliminating daily manual backlog.

Open Source Integrations

1,000+ open source integrations across the Itential Marketplace, plus auto-generated integrations for any in-house system with an exposed API.

Multi-Vendor Support

Native support for any SD-WAN, firewall, and network technology already in the TPx stack.

Tight Cisco NSO Integration

Deep integration with Cisco NSO that enhances existing investments and unlocks more complex network orchestration.

Built to Scale

A platform built on a modern technology stack designed to scale to the largest networks in the world.

The Solution

End-to-End SD-WAN Provisioning, Orchestrated

With Itential, TPx built workflows that orchestrate the full provisioning lifecycle – from the moment a service is sold to final customer deployment.

Sale-to-Service Workflows

End-to-end orchestrations triggered the moment a new SD-WAN service is sold, with no manual handoff between teams.

Integrated Across the Stack

Workflows span Cisco NSO, SD-WAN vendors, and firewall platforms – a single orchestration layer over a multi-vendor environment.

No Retraining Required

No-code integration meant the team could plug Itential into existing tools and processes without changing the rest of the stack.

Automation Across the Lifecycle

From ticketing through configuration push and validation, every step of the SD-WAN provisioning process is automated.

We needed something that could help us accelerate, without forcing us to change anything else in our stack. Itential’s no-code integration allowed us to easily plug the platform in to our existing work.

Senior Network Engineer

TPx Communications

The Outcome

From Hours to Minutes, At Scale

End-to-end orchestration eliminated manual work across SD-WAN provisioning, freeing engineering capacity and unlocking new customer growth.

5 Min

Time to Provision New SD-WAN Service

Down from 2 hours of manual work per implementation.

20K+

Devices Under Management

Across the TPx customer base.

600+

New Customers Onboarded Per Month

SD-WAN turn-ups now keep pace with sales velocity.

Zero

Manual Steps in SD-WAN Provisioning

Every step automated from sale to deployment.

Engineering Capacity Returned to the Business

With manual provisioning eliminated, TPx engineering teams are focused on automating more use cases instead of grinding through tickets.

What’s Next

With end-to-end SD-WAN provisioning automated, TPx is growing the business without growing the headcount – and applying the same governed orchestration approach to additional network operations use cases across their customer base.

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