Live Webinar

From Prompt to Production: Building FlowAgents That Use the Tools You Already Have

Wed Aug 19 // 12:00 PM EST

Your team has spent years building automation. See how a FlowAgent can reason over those tools and put them to work on real infrastructure, governed by default.

Joksan Flores

Principal Solutions Engineer

Karan Munalingal

SVP of AI Strategy & Innovation

You’ve Already Built the Automation. What if an Agent Could Put All of It to Work?

Most infrastructure teams are sitting on years of hard-won automation: scripts in repositories, trusted playbooks, and integrations wired into every system that matters. It runs the known work well. But the moment a request is even slightly variable, someone still has to decide which of those assets to run, in what order, and against whatever the environment looks like right now. That judgment is the work that never got automated, and it is where teams still spend their time.

This is exactly where the hybrid operating model comes in. The future of infrastructure operations is not agents or scripts, it is knowing which to use for which work: deterministic execution where the work is known and repeatable, agentic reasoning where it is variable and judgment-heavy. The two are stronger together, and the skill is putting each in its place.

In this technical webinar, we will demonstrate live how to build an agent that brings the two together, reasoning over the tools you already have and executing real work through them, governed by default. Powered by FlowAI, the agentic harness of the Itential Platform, a FlowAgent takes a plain-language request, reads live infrastructure context, and reasons through what needs to happen. Then it acts, calling the scripts, playbooks, and integrations you already trust to carry the work out. You are not rebuilding your automation. You are giving it a reasoning layer that knows when and how to use it.

What You’ll See Live

- How to build an agent in FlowAgent Builder: define its goal, give it a scoped set of tools, and set how autonomously it can act.
- A real request comes in, and the agent reasons about what it means against live infrastructure context.
- The agent selects from the scripts, playbooks, and integrations it has been given and executes the right ones through Itential Gateway to complete the task.
- A concrete example, like a software upgrade: the agent identifies which devices are affected, sequences the work, and runs your existing upgrade playbooks to completion, all from a single request.
- View the full run in FlowAgent Sessions: every reasoning step and tool call traced live, with the ability to pause, resume, or step in.
- Human-in-the-loop in Work Center, where a person reviews and approves the actions the agent routes for a decision before anything executes.
- The Itential Platform returns a governed result, with every action permissioned, validated, and audited.
- How the same agent adapts when the request changes, without anyone rewriting a thing.

Why You Should Attend

If your team has invested years in automation and you are wondering whether agentic AI makes that investment obsolete, this session answers the question directly: it does not, it multiplies it. You will leave understanding when to reach for an agent, when to trust a script, and how the two work together in a single governed operation, a repeatable pattern for putting the tools you already have to work.

AI adds the reasoning. Itential adds the guardrails.

Why It Matters

The value of an agent is not that it replaces what you have built. It is that it takes on the judgment-heavy, variable work no static script was ever going to cover, deciding what to do and then doing it with the assets you already trust. That is the difference between automation that waits for a person to drive it and operations that can reason and act on their own, safely. The teams that get there first will move at a speed the rest of the market cannot match.