Cisco IOS commands are in English. The Linux command line is in English. Ansible playbooks, Terraform configurations, Python libraries – all English. The entire infrastructure and automation landscape has been built in one language, and for decades, that’s just been the reality we’ve all accepted.

It’s not anyone’s fault. It’s just how the technology industry evolved.

But here’s a number worth considering: approximately 80% of the world’s population doesn’t speak English as their primary language. That means the vast majority of people working in IT – network engineers in Mexico City, systems administrators in Barcelona, operations teams in São Paulo – have been building and managing infrastructure in a language that isn’t their own.

I grew up speaking Spanish in Puerto Rico. When I ssh into a router, I type English commands. When I write automation scripts, I use English syntax. When I troubleshoot systems, I read English documentation. It’s just what you do in this field. You adapt.

But something is changing with Itential’s FlowAgent Builder. And it’s not just about convenience – it’s about fundamentally democratizing who can participate in the AI automation revolution.

When I’m forced to conceptualize an automation workflow in English, I’m doing double the cognitive work. I’m translating my native understanding of a business problem into a second language, then trying to express that in a technical interface. It slows me down. It creates friction. And honestly, it makes me wonder how many brilliant automation ideas have been lost in translation – literally.

Imagine this scenario: You’re building a FlowAgent Builder agent that enriches ServiceNow tickets automatically. But instead of forcing users to submit requests in English, your agent understands both Spanish and English seamlessly.

A technician in San Juan types: “Necesito información sobre el incidente de red en el datacenter principal.”

A technician in Boston types: “I need information about the network incident at the main datacenter.”

The same agent processes both requests, enriches the ServiceNow ticket with relevant network data, device status, and troubleshooting context – all in the language the user prefers. True bilingual operations, no code-switching required.

The technical innovation behind this is fascinating. Modern large language models are inherently multilingual – they understand context, intent, and nuance across languages. By enabling native language support in FlowAgent Builder, Itential is leveraging this capability to let users create agents that think multilingually.

You can design your agent’s logic in Spanish, define its behaviors using the terms and frameworks that make sense to you, and deploy automation that serves a global audience. The agent doesn’t just translate words; it understands intent across languages.

When you democratize access to AI agent creation by removing language barriers, you’re not just making existing users more comfortable. You’re inviting entirely new perspectives into the automation conversation.

A network engineer in Buenos Aires might approach a problem differently than one in New York. A developer in Madrid might see automation opportunities that someone in London would miss. These aren’t better or worse perspectives – they’re different, shaped by culture, context, and yes, language.

For me, being able to create AI agents in Spanish isn’t just convenient. It’s recognition. It’s empowerment. It’s the technical world finally saying, “You don’t have to change who you are to build the future.”

And that changes everything.

The future of AI automation is multilingual, inclusive, and built by voices from every corner of the globe. Itential’s FlowAgent Builder is helping make that future a reality.

Explore FlowAI and FlowAgent Builder →

Watch me use FlowAI’s agent builder to create a FlowAgent entirely in Spanish here or on-demand below. It automatically documents ServiceNow change requests and delivers bilingual email reports in minutes – no code required.