Market Guide for Infrastructure Automation & Orchestration Tools

Why Product Thinking Is the Future of Infrastructure Delivery

The 2025 Gartner® Market Guide for Infrastructure Automation & Orchestration Tools makes it clear: Automation alone isn’t enough. To deliver infrastructure as a product, enterprises need platforms that orchestrate execution, enforce policy, and support AI-driven operations.

Download the report to explore how market expectations have evolved — and what’s required to operationalize automation across your hybrid infrastructure landscape.

Infrastructure teams are expected to deliver consistent, on-demand services — not ad hoc scripts or one-off tickets. That’s why platform engineering is on the rise: treating infrastructure like a product, built once and consumed many times.

But most automation strategies fall short. Teams are stuck with fragmented tools, disconnected workflows, and domain-specific automations that don’t scale. The result is increased complexity, slower delivery, and limited ROI.

Gartner’s Take: You Can’t Productize Infrastructure Without Orchestration

Gartner’s recommendation is clear: orchestration is essential to evolving from isolated automations to platform-driven service delivery.

To support productized infrastructure, organizations need platforms that unify provisioning, configuration, and operations into full-lifecycle workflows. This shift enables teams to deliver infrastructure as standardized, reusable services — with the speed, governance, and scalability modern environments demand.

Automation alone won’t get you there — Orchestration is the missing layer.

Itential is Purpose-Built for Infrastructure Orchestration at Scale

The 2025 Gartner Market Guide calls for platforms that go beyond task automation — enabling full-service orchestration, cross-domain workflows, and infrastructure-as-a-product delivery. That’s exactly the approach Itential was built to support.

Itential’s cloud-native IT orchestration and automation platform helps infrastructure and platform teams operationalize automation across hybrid environments — turning fragmented tools into cohesive, reusable services.

What Sets Itential Apart:

• Orchestrate Across the Stack
  Orchestrate end-to-end workflows across provisioning, configuration, change, compliance, and incident response — spanning hybrid environments.
• Enable Platform Engineering & Infrastructure-as-a-Product Delivery
  Build and deliver infrastructure as products with reusable workflows, governed automation, and integrations that support internal developer platforms and self-service portals.
• Execute Anywhere
  Run automation from any tool — Ansible, Python, OpenTofu, Terraform, and more — whether it lives on-prem, in the cloud, or at the edge.
• Self-Service, Without Sacrificing Control
  Empower teams with low-code interfaces and policy-aware automation while maintaining centralized visibility and role-based access.
• Integrate Across the Ecosystem
  Seamlessly connect to ITSM, CMDBs, observability tools, cloud providers, and CI/CD pipelines to enable lifecycle automation at scale.
• Future-Ready for Agentic Orchestration
  Support GenAI-assisted and agentic orchestration models with an API-first platform that bridges AI recommendations with real execution.

From platform engineering teams to infrastructure operations, Itential is the orchestration foundation for delivering infrastructure as a product — faster, safer, and at scale.

Gartner, Market Guide for Infrastructure Automation and Orchestration Tools, Chris Saunderson, Daniel Betts, Hassan Ennaciri, 14th April 2025.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.