IAP Blue

Manage, Measure, & Deliver Self-Serve Networking

Scale Automation Across Your Organization & Deliver Self-Service Networking

Itential’s Operations Manager provides a unified view for managing automation workflows and delivering self-service consumption for IT teams.

  • Single view of management for all your organization’s workflows.
  • Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
  • Execute workflows in response to notifications for closed-loop, event-driven processes.
  • Safely integrate into self-service portals through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
  • Ability for end users to run workflows directly from IT systems such as ServiceNow and more.

Visually Manage All Automation Workflows in a Single View

Centralized Workflow Management

Single view of management for all your organization’s workflows.

Workflow Execution Visualizations

Visualize in real-time, workflows as they run, are paused, or canceled.

Execution Status

Job execution will highlight status updates as each task executes, making easy to identify the overall path and execution status of each task in Operations Manager.

Granular Visibility

Granular visibility into each workflow’s task status, input, and output.

Workflow History

Complete history of every completed Job, execution details such as time, data, payloads, and status.

Scale Automation Usage Across the Organization

Securely Share Workflows

Implement RBAC capabilities and integrate with AAA systems, logging all actions executed, providing secure access to publish and share workflows and allowing the right people with the right access.

Schedule Workflows

Schedule automations to run at pre-determined days and times for processes like compliance and auditing.

Self-Service Automations

Define APIs for automations to integrate with external systems for self-service.

Closed-Loop, Event-Driven Orchestrations

Execute workflows in response to notifications for closed-loop, event-driven process.

Integrate with Self-Service Catalogs

Safely integrate into self-service catalogs through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
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Insights to Iterate & Improve Automations for Maximum Impact

Performance Data & Utilization

Refine and optimize use cases based on performance data and utilization.

Reporting & Analysis

Detailed reporting and analysis to provide immediate feedback on your automation initiatives.

Average Execution Time

Determine average execution time for each task and for the entire workflow.

Efficient Orchestration

Identify areas of improvement for more efficient orchestration across use cases.

Performance Bottlenecks

Discover performance bottlenecks between systems.

Measure Orchestration ROI

Automation Comparision

Compare time-to-complete before and after automation.

Automation Value & Savings

Understand value that each use case provides with time savings calculations.

Historical Metrics

Access historical metrics to determine automation value over time.

Workflow Run & Total Times

View average run times and total times run for each workflow.

Frequently Asked Questions

How do you publish an automation?

Once a workflow has been created and tested in Automation Studio, you can publish the workflow as an automation in Itential’s Operations Manager. Publishing an automation is a simple process of selecting the workflow, assigning a name, and determining the trigger method you wish to use to run the published automation.

Can you create a self-service portal for automations?

Yes. Self-service is automatically available for workflows that you publish using a manual trigger method. This method allows a user to select the workflow from a list that they have access to in Operations Manager.

For self-service portals outside of IAP, a workflowcan be published with an API trigger which allows you to define an API endpoint to associate with the workflow. This API endpoint can be used with any external system to run the workflow, with proper access and providing the appropriate data payload.

Itential also publishes platform specific apps that can be installed in other platforms to streamline the integration of that platform into Itential. For example, Itential’s app for ServiceNow is a certified application that a ServiceNow admin can download and install from the ServiceNow App Store. Once installed, it can integrate with any Itential Automation Platform instance in minutes, and present a unified view of automations that can be run by an defined ServiceNow user.

Learn more about the ServiceNow App >

Can automations run from an API?

Yes, an Itential workflow can be associated with an API endpoint when it is published in Operations Manager.

Learn More >

Can automations be scheduled?

Yes, Itential supports scheduling a workflows so it can be run automatically at a time in the future, and it can be defined to run on a recurring schedule as well.

What’s Next?

Take an interactive tour of the product portfolio.

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