Scale Automation Across Your Organization Through Self-Service Network Automation
Itential’s Operations Manager provides a unified view for managing automations and delivering self-service consumption for IT teams.
- Single view of management for all your organization’s automations.
- Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
- Execute automations in response to notifications for closed-loop, event-driven processes.
- Safely integrate into self-service portals through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
- Ability for end users to run automations directly from IT systems such as ServiceNow and more.
Visually Manage All Automations in a Single View
- Single view of management for all your organization’s automations.
- During execution, the visual rendering of a workflow is selected based on its type, providing support for new and previous generations.
- Visualize in real-time, automations as they run, are paused or canceled.
- Job execution will highlight status updates as each task executes, making easy to identify the overall path and execution status of each task in Operations Manager.
- Granular visibility into each automation’s task status, input, and output.
- Complete history of every completed Job, execution details such as time, data, payloads, and status.
Scale Automation Usage Across the Organization
- Implement RBAC capabilities and integrate with AAA systems, logging all actions executed, providing secure access to publish and share automations and allowing the right people with the right access.
- Schedule automations to run at pre-determined days and times for processes like compliance and auditing.
- Define APIs for automations to integrate with external systems for self-service.
- Execute automations in response to notifications for closed-loop, event-driven process.
- Safely integrate into self-service catalogs through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
Insights to Iterate & Improve Automations for Maximum Impact
- Refine and optimize use cases based on performance data and utilization.
- Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
- Determine average execution time for each task and for the entire workflow.
- Identify areas of improvement for more efficient automation across use cases.
- Discover performance bottlenecks between systems.
Measure Automation ROI
- Compare time-to-complete before and after automation.
- Understand value that each use case provides with time savings calculations.
- Access historical metrics to determine automation value over time.
- View average run times and total times run for each automation.
