ITENTIAL AUTOMATION PLATFORM

Manage, Measure, & Deliver Self-Serve Network Automation

Scale Automation Across Your Organization Through Self-Service Network Automation

Itential’s Operations Manager provides a unified view for managing automations and delivering self-service consumption for IT teams.

  • Single view of management for all your organization’s automations.
  • Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
  • Execute automations in response to notifications for closed-loop, event-driven processes.
  • Safely integrate into self-service portals through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.
  • Ability for end users to run automations directly from IT systems such as ServiceNow and more.

Visually Manage All Automations in a Single View

  • Single view of management for all your organization’s automations.
  • During execution, the visual rendering of a workflow is selected based on its type, providing support for new and previous generations.
  • Visualize in real-time, automations as they run, are paused or canceled.
  • Job execution will highlight status updates as each task executes, making easy to identify the overall path and execution status of each task in Operations Manager.
  • Granular visibility into each automation’s task status, input, and output.
  • Complete history of every completed Job, execution details such as time, data, payloads, and status.

Scale Automation Usage Across the Organization

  • Implement RBAC capabilities and integrate with AAA systems, logging all actions executed, providing secure access to publish and share automations and allowing the right people with the right access.
  • Schedule automations to run at pre-determined days and times for processes like compliance and auditing.
  • Define APIs for automations to integrate with external systems for self-service.
  • Execute automations in response to notifications for closed-loop, event-driven process.
  • Safely integrate into self-service catalogs through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop remediation.

Insights to Iterate & Improve Automations for Maximum Impact

  • Refine and optimize use cases based on performance data and utilization.
  • Detailed reporting and analysis to provide immediate feedback on your automation initiatives.
  • Determine average execution time for each task and for the entire workflow.
  • Identify areas of improvement for more efficient automation across use cases.
  • Discover performance bottlenecks between systems.

Measure Automation ROI

  • Compare time-to-complete before and after automation.
  • Understand value that each use case provides with time savings calculations.
  • Access historical metrics to determine automation value over time.
  • View average run times and total times run for each automation.

What’s Next?

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