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Vendor

ServiceNow

Product

Change Management

OS Versions:

Istanbul

Jakarta

Kingston

London

Madrid

New York

Orlando

Paris

Quebec

Rome

San Diego

Tokyo

Utah

Method

REST

Category

Service Assurance

ITSM (Service Management)

Project Type

Workflow Project


View Repository
Workflow

ServiceNow Create Change Request Workflow

Overview

This pre-built integrates with the ServiceNow Open Source Adapter to create a Change Request in the change_request table in ServiceNow.

Operations Manager and JSON-Form

This workflow has an Operations Manager Item that calls a workflow. The Ops Manager Item uses a JSON-Form to specify common fields populated when a Change Request is created. The workflow the Ops Manager Item calls queries data from the formData job variable.

Main Workflow

The main workflow in this pre-built is the ServiceNow Create Change workflow, which takes in several input variables required to create a change.

Estimated Run Time: 30 seconds

Error Handling

If any task in the workflow fails to perform its expected function, the taskError job variable will hold the error message. If you are using any workflow in this pre-built as a childJob, you can use the eval task in Workflow Engine to check if the value of taskError is empty. If it is not empty, then the ServiceNow change that was created encountered an error.

How to Install

To install the pre-built:

  • Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the pre-built.
  • The pre-built can be installed from within Pre-builts catalog. Simply search for the name of your desired pre-built and click the install button.