Pronghorn Support Training – Agenda

Day 1

  • Pronghorn Introduction

  • Customer Applications Overviews

  • First-Level Support

    • Identify problem, correct where possible, gather additional information, and escalate.

    • Review high-probability problem areas.

  • Multi-server Pronghorn Architecture Review

  • System-level Labs

    • Single server setup.

    • Users and groups management.

    • Active Directory.

    • MongoDB tasks.

  • Second-Level Support

    • How to identify if OSS/BSS is cause.

    • How to identify if Pronghorn is cause.

    • How to identify if NSO is cause.